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Customer Experience Manager
vor 2 Monaten
**About Us**
At ResMed, we are a leading provider of software solutions and services for the healthcare and social services industries. Our company is built on strong values such as teamwork, customer orientation, and passion, and we are committed to driving innovation in our field.
**Our Mission**
We are seeking a highly motivated and experienced Customer Experience Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the satisfaction of our customers and providing exceptional service to them.
**Key Responsibilities**
- Ensure customer satisfaction through effective communication and issue resolution
- Manage customer complaints and concerns in a professional and timely manner
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with cross-functional teams to identify and address customer needs
- Conduct customer satisfaction surveys and analyze results to inform business decisions
**Requirements**
- Relevant education and experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
**What We Offer**
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a leading company in the healthcare and social services industries
