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Director of User Insights

vor 3 Monaten


Berlin, Berlin, Deutschland Babbel Vollzeit

We are seeking a Director of User Insights to spearhead our Product Design Department in a vibrant urban setting.

As the Director of User Insights at Babbel, you will play a crucial role in enhancing our understanding of users, refining our insight capabilities through a combination of deep empathy and diverse research methodologies. This pivotal position places you at the core of our initiatives, aligning and amplifying our insight collection processes in partnership with Market Research and Product Marketing teams. Help us convert user data into actionable insights that inform our product strategies and innovations.

Your Responsibilities:
  • Act as the primary champion for how Babbel utilizes user insights and learner empathy to influence product strategies, ensuring that user research is a fundamental component of our strategic framework.
  • Innovate and enhance methods to assist our teams in identifying hidden user needs, improving our ability to meet user expectations effectively.
  • Promote user research throughout the organization, fostering an evidence-based culture that integrates user insights into our operations and ethos.
  • Collaborate with product leadership to determine and prioritize research requirements for strategic projects, taking ownership of the research agenda.
  • Effectively communicate the objectives and impact of your team, demonstrating how these initiatives align with and support Babbel's overarching mission.
  • Maintain the highest standards of your team's output by mentoring and developing both individual contributors and managers, nurturing a culture of excellence and ongoing improvement.
Your Qualifications:
  • Demonstrated leadership in managing research teams, with a minimum of 7 years of experience in user research within a product-oriented organization.
  • Strong methodological expertise in both qualitative and quantitative research techniques.
  • Exceptional interpersonal and communication skills, with the ability to present complex data clearly and persuasively to diverse stakeholders.
  • A robust portfolio showcasing a user-centered design approach and a history of impactful research contributions to product development.
  • A genuine passion for advancing the field of user research, with a dedication to mentoring and developing team members.
  • A collaborative mindset and experience working with cross-functional teams in a dynamic, fast-paced environment.
Benefits of Working at Babbel:
  • Enjoy 30 vacation days and the opportunity for a 3-month Sabbatical, along with family and life situation counseling.
  • Choose how, when, and from where you work with our flexible working hours and remote-friendly options.
  • Engage in internal learning opportunities and utilize a yearly learning & development budget for external training. Access Babbel for free, including Babbel Live classes.
  • Benefit from mobility options and a discounted Urban Sports Club membership.
  • Participate in employee communities (such as Femgineers, DE&I Ambassadors, and LGBTQIA groups) and attend cultural and social events.

Diversity at Babbel

As part of our commitment to building a diverse, equitable, and inclusive workplace, we encourage all individuals to apply, particularly those who are underrepresented in tech. We value learning and growth, and we invite you to apply even if you do not meet all the technical requirements. All candidates will be evaluated based on skills, qualifications, and business needs. Please indicate your pronouns in your application, and let us know if you prefer to be addressed by a name other than the one on your official documents. If you have a disability or special need, feel free to inform us so we can provide appropriate assistance during the application process.