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Client Support Specialist
vor 3 Monaten
As a globally recognized logistics provider with a workforce spanning over 60 nations, we expertly manage intricate supply chains and deliver innovative value-added services to our clientele. Effective logistics management is crucial to ensure that products are delivered precisely when and where they are needed – our transportation solutions guarantee this reliability.
Position: Customer Service Representative (m/f/d) for National and International Clients
Become a vital part of our dynamic team at our expanding location and assist us in supporting both our established and new major clients. Together, we strive to enhance our operational processes and reach ambitious objectives.
Key Responsibilities
- Provide expert guidance to our clients regarding inquiries and manage any complaints effectively.
- Serve as a communication link between our clients, partners, and operational teams.
- Oversee the transit time controls for our major clients to ensure their satisfaction.
- Assist in processing and reviewing changes from our forwarding partners.
- Generate insightful reports and statistics to support our operations.
Candidate Profile
- Ideally, you possess training as a specialist in forwarding and logistics services.
- Experience in customer service is a plus.
- Excellent communication skills in both German and English are essential.
- Proficient in utilizing computer systems and Office applications.
- Your friendly, customer-focused approach and teamwork skills will enhance our team.
What We Offer
- Flat organizational structures
- Complimentary beverages
- Efficient decision-making processes
- Modern work tools
- Fresh fruit supply
- Holiday and Christmas bonuses
At Rhenus Group, we celebrate diversity and welcome everyone.
