Customer Support Specialist for Samsung

vor 2 Monaten


Duisburg, Nordrhein-Westfalen, Deutschland Nothelle Call Center Services GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our technical customer support team as a Customer Support Specialist for Samsung. In this role, you will be responsible for providing exceptional support to our customers through various channels, including chat, email, and phone.

Key Responsibilities
  • Provide timely and professional responses to customer inquiries via chat, email, and phone.
  • Diagnose and resolve technical issues related to Samsung products, including smartphones, tablets, and home appliances.
  • Offer configuration and setup assistance to customers.
  • Document customer interactions and support requests to ensure efficient service delivery.
  • Collaborate with team members to develop customer-centric solutions and improve the overall customer experience.
Requirements
  • Excellent communication skills in German to provide customer-focused solutions.
  • Team player with a positive attitude and a willingness to work in a dynamic team environment.
  • Flexibility with regards to working hours.
About the Company

Nothelle Call Center Services GmbH is a leading provider of customer support services, and we are committed to delivering exceptional experiences to our customers. As a Customer Support Specialist for Samsung, you will be part of a global team that values innovation, teamwork, and customer satisfaction.

What We Offer
  • A challenging role in a global company with a dynamic team.
  • Ongoing training and development opportunities in technical customer support.
  • A competitive compensation package and additional benefits.


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