Customer Service Representative for Smartphones and Tablets

Vor 7 Tagen

Remscheid, Nordrhein-Westfalen, Deutschland Volla Systeme GmbH Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for Smartphones and Tablets. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, helping them to troubleshoot and resolve issues with their Volla Phones and Tablets.

Key Responsibilities
  • Provide expert-level support to customers via phone, email, and in-person at our Remscheid location.
  • Assist customers in troubleshooting and resolving issues with their Volla Phones and Tablets.
  • Help customers to configure and set up their devices, ensuring they are up and running smoothly.
  • Answer customer inquiries and provide product information, helping customers to make informed purchasing decisions.
  • Collaborate with our team to develop and implement effective customer support strategies.
  • Participate in training and development programs to stay up-to-date on the latest Volla products and technologies.
Requirements
  • Expert knowledge of Android and Ubuntu Touch operating systems.
  • Experience with data transfer and migration between different operating systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.
  • Fluency in German and English languages, with the ability to communicate effectively in both written and verbal forms.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including flexible working hours and opportunities for remote work.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
  • A collaborative and inclusive team culture, with opportunities to work with colleagues from diverse backgrounds and industries.
  • A chance to work with the latest technologies and innovations in the field of mobile devices and customer support.

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