Customer Service Representative

Vor 3 Tagen

Karlsruhe, Baden-Württemberg, Deutschland Chrono24 Vollzeit

About Chrono24

Chrono24 is a leading online marketplace for luxury watches, connecting buyers and sellers from around the world.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work closely with our sales team to ensure seamless customer experience.
  • Stay up-to-date with product knowledge and market trends to provide accurate information to customers.
  • Collaborate with cross-functional teams to improve customer service processes and procedures.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent problem-solving and conflict resolution skills.
  • Proficiency in Spanish, German, and English languages.
  • Experience in customer service or a related field is an asset.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading online marketplace for luxury watches.

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