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Claims Operations Manager DACH

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland AIG Vollzeit
About the Role

We are seeking a highly skilled Claims Operations Manager DACH to join our team at AIG. As a key member of our organization, you will be responsible for driving process optimization and governance initiatives across the DACH region.

Key Responsibilities
  • Process Optimization: Develop and implement process improvements to enhance claims handling efficiency, reduce costs, and improve customer satisfaction.
  • Governance and Compliance: Ensure adherence to regulatory requirements, industry standards, and AIG's governance framework, identifying and mitigating risks to the organization.
  • Collaboration and Communication: Foster strong relationships with stakeholders, including IT, Claims, and other business units, to drive cross-functional initiatives and ensure effective communication.
  • Performance Metrics and Reporting: Develop and manage performance metrics to measure claims team activity, identify trends, and drive improvement initiatives.
  • Risk Management: Identify, assess, and mitigate risks associated with claims handling, ensuring a strong control framework is in place.
  • Compliance and Governance Framework: Develop and maintain a comprehensive compliance and governance framework, ensuring adherence to regulatory requirements and industry standards.
  • Training and Development: Provide training and development opportunities to claims team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
Requirements
  • Experience: Proven experience in claims operations, process optimization, and governance, preferably in the insurance industry.
  • Skills: Strong analytical, problem-solving, and communication skills, with the ability to influence at various levels.
  • Education: Bachelor's degree in a relevant field, such as business administration, finance, or a related field.
  • Language: Fluency in German and English, with excellent communication and interpersonal skills.
About AIG

AIG is a global leader in commercial and personal insurance solutions, committed to delivering innovative solutions to our customers. We foster a culture of inclusion and belonging, celebrating diversity and promoting a culture of belonging.

We offer a range of benefits, including flexible working hours, smart working, and a company pension scheme. If you are a motivated and experienced professional looking to join a dynamic team, we encourage you to apply.