Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Berlin, Berlin - VisionAI GmbH
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vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
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Customer Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Axway VollzeitAbout AxwayAxway is a leading enterprise integration company that enables organizations to digitally transform their businesses. With over 20 years of experience and 11,000 customers in 100 countries, Axway is a trusted partner for companies of all sizes.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer...
Customer Success Manager
vor 2 Monaten
Your mission will be to develop and foster trustworthy relationships with our customers, serving as their main point of contact and trusted advisor throughout their journey with VisionAI. You will focus on customer-centric prioritization to ensure every customer receives appropriate attention and service.
Key responsibilities include:
* Overseeing a portfolio of up to 70 E-Commerce customers
* Developing and fostering trustworthy relationships with customers
* Focusing on customer-centric prioritization
* Advocating for the customer by translating their needs into concrete product requirements
* Partnering with product experts to ensure the seamless onboarding of new customers
* Delivering professional customer support through email, chat, and phone
Requirements:
* 3-5 years of experience in customer-facing roles, handling a broad portfolio of clients, ideally in a SaaS environment
* Strong skills in prioritization and execution - driven by customer needs, business impact, and growth potential
* Exceptional communication skills and sales affinity
* In-depth knowledge of value drivers within recurring revenue business models
* Analytical mindset paired with a strong sense of accountability and ownership
* Ability to thrive in a dynamic environment, adapt quickly to challenges, and maintain a positive attitude
What we offer:
* Supportive Team: Be an early team member in our growing customer success team and help build the foundation for an A-team in customer success.
* Inclusive Culture: We value diversity and foster an inclusive environment where everyone feels respected and empowered.
* Work-Life Balance: We value your personal and professional well-being, offering flexible working arrangements that allow you to thrive in both.
* Professional Development: We are committed to your growth, offering ongoing training and development opportunities to help you advance your career.
* Top-Notch Equipment: Receive a new MacBook, company cell phone, and free headphones for your daily tasks.
* Feel-Good Guarantee & Culture: Openness, fun, and community are important to us. We offer drinks, snacks, social events, and are happy to welcome your dog.
* Innovation and Tech Focus: We are revolutionizing digital commerce through data-driven and customer-centric technologies developed in our own AI lab.
About us:
VisionAI GmbH is a fast-growing AI startup based in Bielefeld and London. We are leading online commerce into a new era with the help of AI technologies. We transform e-commerce with the help of intelligent tools and give our customers a competitive advantage through data-based decisions.
Our team consists of former e-commerce retailers and data scientists who are convinced that online retailers should have access to the latest AI technologies to make the store experience an exceptional one for their customers.
Through our strong research background, we are able to develop new methods in the field of visual AI and manage to expand the possibilities of these technologies and bring them into application.
Join us in shaping the future of e-commerce and become a part of our innovative team"}
