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Strategic Customer Success Manager

vor 2 Monaten


Berlin, Berlin, Deutschland carbmee GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Carbmee GmbH. As a key member of our customer success team, you will be responsible for managing a portfolio of strategic customers, acting as their trusted decarbonization advisor, and educating them on how to leverage Carbmee's Carbon Management Solution as part of their climate strategy.

Key Responsibilities
  • Manage multiple projects simultaneously, ensuring top-class execution and steering, and demonstrating exceptional project management skills to handle complex tasks, keep all moving parts aligned, and deliver results efficiently.
  • Create cross-functional transparency by advocating for customers to internal stakeholders in Product Management, Engineering, Marketing, and Sales, and ensuring we are building a solution closely aligned with the needs of our customers and adherent to sustainability standards and developing regulations.
  • Drive customer value and account health, leading to the retention and expansion of your portfolio, and identifying opportunities, driving business outcomes, and ensuring customer objectives are met.
Requirements
  • Several years of experience working in management consultancy or as an Enterprise Customer Success Manager at a fast-growing B2B tech start-up.
  • Excellent English and German skills, both written and spoken, and a performance-driven mindset combined with outstanding presentation skills and project management skills.
  • Experience in the sustainability field and knowledge of climate reduction strategies and/or working with Automotive and Manufacturing industries is a big plus.
About Us

Carbmee GmbH was founded in early 2021 with the goal of helping businesses report, reduce, and manage their carbon emissions. Our Environmental Intelligence System, carbmee EISTM, is a purpose-built carbon management platform for enterprises with complex supply chains. We are committed to shaping the future of carbon management and fighting climate change.