Customer Service Representative

vor 4 Wochen


Fürth, Bayern, Deutschland Mercedes-Benz Vollzeit
Position Overview

Role: Service Assistant

Department: Service Reception

Company: Mercedes-Benz

Location: Germany

Contract Type: Temporary

Working Hours: Full-time

About the Role

As a key member of our service team, you will be the initial point of contact for our workshop clients, ensuring a seamless experience from start to finish. Your responsibilities will include:

  • Scheduling workshop appointments and generating repair orders
  • Documenting vehicle and service details accurately
  • Facilitating the return of vehicles and addressing general inquiries regarding repair services
  • Collaborating with the service team to maintain an efficient workflow
  • Providing support and guidance to customers both over the phone and in person
  • Educating clients on vehicle features and systems
Qualifications

The ideal candidate will possess:

  • A completed technical or commercial education, with a preference for backgrounds in hospitality or customer service
  • A proactive attitude and a friendly, professional demeanor
  • A strong focus on customer satisfaction and service excellence

We value not only your skills but also your compatibility with our team culture. If you share our commitment to reliability, teamwork, and customer service, we encourage you to consider this opportunity.

Additional Information

We are committed to inclusivity and welcome applications from individuals with disabilities. Please note that we do not accept paper applications.



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