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Customer Service and Order Handling Specialist
vor 2 Monaten
We are seeking a highly skilled Customer Service and Order Handling Specialist to join our team at Christine Fink Zeitarbeit GmbH. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring timely order processing.
Key Responsibilities- Order Processing: Input orders and forecasts manually or automatically, including all necessary actions such as calculating demand, creating materials, and ensuring timely delivery.
- Customer Support: Provide support to our Key Account Managers and Sales Executives in handling customer requests related to quality, pricing, and technical issues.
- Monthly and Annual Planning: Assist in monthly planning (8-month forecast) and annual sales planning to ensure accurate forecasting and planning.
- Availability and Delivery: Check availability and take necessary actions to ensure timely delivery to customers, including scheduling with the purchasing department and arranging direct shipments.
- Customer Communication: Confirm orders with customers and issue deliveries in a timely manner.
- Supply Chain Management: Handle daily supply correspondence and stock inquiries to ensure smooth supply chain operations.
- Problem-Solving: Take immediate action in case of line stops and support the manager and other departments in customer-related projects.
- Quality Assurance: Run tests for customer-related projects, such as new EDI and consignment.
- Customer Satisfaction: Provide best-in-class customer service to ensure customer satisfaction and loyalty.
- Complaint Handling: Process complaints and returns in a professional and timely manner.
- Language Skills: Fluency in German and English, both spoken and written.
- Technical Skills: Confident use of computer applications, including MS-Office and SAP R3.
- Customer Focus: Customer-oriented with a strong focus on customer satisfaction.
- Cost Awareness: Cost-conscious thinking with a focus on efficiency and cost savings.
- Analytical Skills: Analytical thinking and excellent numerical comprehension.
- Flexibility: Willingness to work flexible hours, including overtime, business trips, and further education.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
