Site Lead

vor 2 Wochen

Stuttgart, Baden-Württemberg, Deutschland Goldbelt, Inc. Vollzeit

Job Summary:

The Site Lead will oversee project progress and adjust schedules of employees/contractors, staffing requirements, and equipment inventory in accordance with budget constraints and project timelines. This position will support the United States Special Operations Command (USSOCOM) contract.

Key Responsibilities:

  • Facilitate communication across all domains back to the program manager and COR.
  • Manage the day-to-day operations at the assigned performance location.
  • Be the single technical point of contact to the Government and to the Project Managers.
  • Maintain adequate project supplies to maintain project schedule.
  • Order and procure project materials, negotiate logistics and contracts with suppliers.
  • Prepare site reports to convey progress of projects, site overviews and geographics, and hazards.
  • Participate in call listening and speech analytics projects to provide deeper level insights around the customers' experiences.
  • Document best practice observations of customer/agent interactions along with effective quality implementation practices.
  • Observe and provide feedback around adoption of new policy/processes.
  • Communicate and support project managers and functional leads on financial issues and questions.
  • Train, coach, and monitor assigned team members. Handle escalated calls, complaints, questions, and queries as necessary.
  • Accomplish organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Organize, design, and conduct training for employees on site.

Requirements:

  • In-depth knowledge of the Unified Command structure, joint doctrine, and joint policies.
  • Detailed working knowledge of processes and procedures for using automated tools to plan, support, and execute Special Operations roles for mission planning.
  • Ability to develop processes and techniques which enhance the mission planning environment and reduce the workload for other mission planning support Contractors.
  • Demonstrate good problem-solving skills and have experience overseeing accomplishments of multiple tasks.
  • Strong oral and written communication skills.
  • Excellent organizational skills with the ability to coordinate multiple work streams, multi-task, and work well under tight deadlines.
  • Strong interpersonal skills and proven experience in building successful partnerships with business and technical groups.
  • Self-starter with ability to perform and lead work independently.
  • Structured problem-solving.
  • Excellent verbal and written communication skills.

Minimum Qualifications:

  • Minimum of 5 years' experience with communicating intelligence and operations details to senior leaders.
  • Minimum of 5 years' experience managing teams without direct supervision authority.
  • An ACTIVE Top Secret Clearance with SCI Eligibility is required.

Preferred Qualifications:

  • Bachelor's Degree.

Benefits:

At Goldbelt, Inc., we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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