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Customer Success Intern
vor 3 Monaten
Customer Success Intern (m/f/d)
About AnyDesk
AnyDesk is driven by the vision that software technology and global connectivity can enhance societal functions. We are at the forefront of developing platform technology aimed at transforming the internet.
Role Overview:
We are on the lookout for a dedicated Intern or Working Student to support our Customer Success Department. In this capacity, you will assist the team with various administrative responsibilities, including ticket management and the preparation of communication templates. Your collaboration with multiple teams will be vital in ensuring customer satisfaction and operational efficiency.
This role offers an exceptional opportunity for individuals eager to embark on a career in customer success management, particularly those who are enthusiastic about providing outstanding service to clients. If you are a proactive, detail-oriented individual who thrives in a dynamic environment, we welcome your application.
Key Responsibilities:
- Assist in supporting entry-level customers, guiding them through their journey and addressing fundamental needs as required.
- Aid the team with administrative duties, including ticket management and crafting communication templates.
- Conduct virtual demonstrations for customers to elucidate software functionalities as necessary.
Basic Qualifications:
- Strong listening skills, logical reasoning, follow-through capabilities, a positive attitude, and exceptional written and verbal communication skills.
- Collaborative and easy to work with.
- Currently pursuing a bachelor's or master's degree in Business Administration, Communication, or a related discipline.
- Proficient in Microsoft Office Suite.
- Enjoys teamwork and communication.
- Independent, proactive, and solution-focused work approach.
- Business-fluent English communication skills are essential; proficiency in German, French, Spanish, or Italian is advantageous.
Preferred Skills and Experience:
- Excellent Communication Skills: Ability to effectively convey information and foster positive relationships with clients.
- Basic CRM Knowledge: Familiarity with Customer Relationship Management tools such as Salesforce or HubSpot for managing client interactions and data.
- Problem-Solving Skills: Ability to comprehend customer challenges, think critically, and assist in identifying suitable solutions or escalate issues as necessary.
What We Offer:
- A centrally located office.
- Flexible working hours and a hybrid work model.
- Generous vacation policy.
- Complimentary beverages and weekly team lunches.
- Opportunities for personal and professional growth, along with room for innovative ideas.
- An international team environment.
