Aktuelle Jobs im Zusammenhang mit Helpdesk Operations Leader - Offenbach, Hessen - Hyundai
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IT Helpdesk Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryAs the IT Helpdesk Manager at Hyundai, you will oversee the daily operations of the helpdesk team, including hiring, training, and performance management. You will also be responsible for ensuring adequate staffing levels, conducting regular performance reviews, and providing feedback to helpdesk staff.Key ResponsibilitiesSupervise and lead the...
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IT Helpdesk Manager
vor 1 Woche
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryAs the IT Helpdesk Manager at Hyundai, you will oversee the daily operations of the helpdesk team, including hiring, training, mentoring, and performance management. You will ensure adequate staffing levels to provide timely support across all required hours and conduct regular performance reviews and provide feedback to helpdesk staff.Key...
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IT Helpdesk Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryAs the IT Helpdesk Manager at Hyundai, you will oversee the daily operations of the helpdesk team, including hiring, training, mentoring, and performance management. Your goal will be to ensure adequate staffing levels to provide timely support across all required hours.Key ResponsibilitiesTeam Management: Supervise and lead the helpdesk team,...
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IT Helpdesk Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryAs the IT Helpdesk Manager at Hyundai, you will oversee the daily operations of the helpdesk team, including hiring, training, mentoring, and performance management. You will also be responsible for ensuring adequate staffing levels to provide timely support across all required hours.Key ResponsibilitiesTeam Management: Supervise and lead the...
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IT Helpdesk Manager
vor 2 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryAs the IT Helpdesk Manager at Hyundai, you will oversee the daily operations of the helpdesk team, including hiring, training, mentoring, and performance management. You will also be responsible for ensuring adequate staffing levels to provide timely support across all required hours.Key ResponsibilitiesTeam Management: Supervise and lead the...
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IT Helpdesk Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryWe are seeking an experienced IT Helpdesk Manager to lead our helpdesk team in resolving complex queries and managing partnering relationships with internal clients. As a key member of our IT team, you will be responsible for building effective working relationships and providing high-quality professional services to facilitate the delivery of...
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IT Helpdesk Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryWe are seeking an experienced IT Helpdesk Manager to lead our helpdesk team in resolving complex queries and managing partnering relationships with internal clients. As a key member of our IT team, you will be responsible for building effective working relationships and providing high-quality professional services to facilitate the delivery of...
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IT Helpdesk Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryWe are seeking a highly skilled IT Helpdesk Manager to lead our helpdesk team in resolving complex queries and managing partnering relationships with internal clients. As a key member of our IT team, you will be responsible for building effective working relationships and providing high-quality professional services to facilitate the delivery of...
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IT Helpdesk Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Hyundai VollzeitJob SummaryWe are seeking a highly skilled IT Helpdesk Manager to lead our helpdesk team in resolving complex queries and managing partnering relationships with internal clients. As a key member of our IT team, you will be responsible for building effective working relationships and providing high-quality professional services to facilitate the delivery of...
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District Manager
vor 2 Wochen
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IT-Projektmanager für SAP-Anwendungen
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Offenbach, Hessen, Deutschland Helaba VollzeitJob SummaryAs an Application Manager at Helaba, you will be responsible for the financial reporting in SAP (AFI/BW/ERP) and ensuring a smooth operation.Key ResponsibilitiesLead a motivated team in creating financial reports in SAP and ensure a seamless operation.Work on SAP modernization projects to shape the future application landscape.With your team,...
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IT-Projektmanager für SAP-Anwendungen
vor 2 Monaten
Offenbach, Hessen, Deutschland Helaba VollzeitJob SummaryAs an Application Manager at Helaba, you will be responsible for the financial reporting in SAP (AFI/BW/ERP) and ensuring a smooth operation.Key ResponsibilitiesLead a motivated team in creating financial reports in SAP and ensure a seamless operation.Work on SAP modernization projects to shape the future application landscape.With your team,...
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District Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: District ManagerLocation: Offenbach, GermanyJob Type: Full-timeJob SummaryWe are seeking a highly skilled and experienced District Manager to lead our store operations in Offenbach, Germany. As a key member of our team, you will be responsible for driving revenue and EBIT growth by achieving and exceeding KPIs for a cluster of...
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District Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: District ManagerLocation: Offenbach, GermanyJob Type: Full-timeJob SummaryWe are seeking a highly skilled and experienced District Manager to lead our store operations in Offenbach, Germany. As a key member of our team, you will be responsible for driving revenue and EBIT growth by achieving and exceeding KPIs for a cluster of...
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Account Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: Account ManagerLocation: Offenbach, GermanyJob Type: Full-timeKey ResponsibilitiesDevelop and execute long-term strategic business plans for each account to drive net revenues and profitability.Hold regular meetings with accounts to monitor results, progress, and update strategies and actions.Collect and analyze account sell-out...
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Account Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: Account ManagerLocation: Offenbach, GermanyJob Type: Full-timeKey ResponsibilitiesDevelop and execute long-term strategic business plans for each account to drive net revenues and profitability.Hold regular meetings with accounts to monitor results, progress, and update strategies and actions.Collect and analyze account sell-out...
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Account Manager
vor 3 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: Account ManagerLocation: Offenbach, GermanyJob Type: Full-timeKey Responsibilities:Develop and execute long-term strategic business plans for each account to drive net revenues and profitability.Hold regular meetings with accounts to monitor results, progress, and update strategies and actions.Collect and analyze account sell-out...
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Account Manager
vor 3 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: Account ManagerLocation: Offenbach, GermanyJob Type: Full-timeKey Responsibilities:Develop and execute long-term strategic business plans for each account to drive net revenues and profitability.Hold regular meetings with accounts to monitor results, progress, and update strategies and actions.Collect and analyze account sell-out...
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Account Manager
vor 4 Wochen
Offenbach, Hessen, Deutschland Levi Strauss & Co VollzeitJob DescriptionJob Title: Account ManagerLocation: Offenbach, GermanyJob Type: Full-timeKey Responsibilities:Develop and execute long-term strategic business plans for each account to drive net revenues and profitability.Hold regular meetings with accounts to monitor results, progress, and update strategies and actions.Collect and analyze account sell-out...
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Process Optimization Specialist
vor 2 Monaten
Offenbach, Hessen, Deutschland Helaba VollzeitDrive Efficiency and Innovation as a Process Optimization Expert at HelabaWe are seeking a highly motivated and experienced Process Optimization Expert to join our dynamic team. In this role, you will play a pivotal part in enhancing operational effectiveness across various departments within Helaba.Lead the Charge: Spearhead optimization initiatives,...
Helpdesk Operations Leader
vor 3 Monaten
In the role of IT Support Services Manager, you will oversee a dedicated help desk team tasked with addressing intricate inquiries and nurturing collaborative relationships with internal stakeholders. Your leadership will ensure the delivery of exceptional professional services that align with our business objectives.
Key Responsibilities: Team Leadership:
Supervise and Direct Helpdesk Team: Manage the daily functions of the helpdesk team, including recruitment, training, coaching, and performance assessment.
Staffing and Scheduling: Guarantee sufficient staffing levels to provide prompt assistance during all operational hours.
Performance Management: Carry out regular evaluations and provide constructive feedback to helpdesk personnel.
Service Delivery:
Incident and Request Handling: Ensure all incoming support requests and incidents are recorded, prioritized, and resolved promptly through the helpdesk ticketing system.
Escalation Handling: Oversee escalated support matters, ensuring swift resolution and high customer satisfaction.
Process Enhancement:
Policy Development: Formulate and uphold helpdesk policies, procedures, and standards to enhance efficiency and service quality.
Workflow Improvement: Continuously assess helpdesk operations and workflows to pinpoint areas for enhancement and implement necessary changes.
Technical Assistance:
Provide Expert Support: Assist with complex technical challenges and offer support when helpdesk staff require additional expertise.
System Oversight: Manage the upkeep and administration of IT systems, including user account management, software installations, and updates.
Reporting and Metrics:
Customer Feedback: Monitor and enhance customer satisfaction levels through surveys, feedback, and service quality evaluations.
Project Coordination:
IT Initiatives: Plan, coordinate, and execute IT projects related to helpdesk operations, including system upgrades, migrations, and the introduction of new technologies.
- A degree in computer science, information systems, or a related field is typically preferred.
- A minimum of 5 years of cumulative experience in IT support, help desk roles, or similar positions.
- 3-5 years of managerial experience - Proven ability to lead and inspire a team of IT support professionals, with experience in recruitment, training, and performance management.
- Proficiency in both English and Korean.
- Demonstrated experience in addressing and resolving various technical support challenges.
- A commitment to delivering outstanding customer service, with the ability to manage customer expectations and handle escalated issues diplomatically.
- System Administration: Experience in managing user accounts, permissions, and configurations across various operating systems (Windows, macOS, Linux).
- Networking Knowledge: Understanding of LAN/WAN configurations, TCP/IP protocols, DNS, DHCP, and other networking concepts essential for troubleshooting.
- Helpdesk Proficiencies:
- Familiarity with CompTIA A+, Network+, or Security+ certifications.
- Knowledge of helpdesk ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools (e.g., TeamViewer, Remote Desktop).
- ITIL Intermediate or Expert certification.
- Microsoft Certified Systems Engineer (MCSE) certification.
- Cisco Certified Network Associate (CCNA) certification.
- A competitive salary and comprehensive benefits package.
- Flexible working hours and a hybrid work model.
- Opportunities for continuous learning and professional development.
- Car sharing and leasing mobility program.
- Complimentary daily lunch at the office canteen and subsidized breakfast snacks.
- Free access to the company gym.
- Opportunities to participate in company sports clubs, including tennis, soccer, yoga, and golf.
- A highly international working environment.
