IT Support Specialist
vor 2 Wochen
Your Role: IT Support Specialist - User Services
As an IT Support Specialist, you will be the first point of contact for our users, providing technical assistance and ensuring a smooth and efficient user experience. You will play a vital role in maintaining our systems and resolving user issues promptly and effectively.
Key Responsibilities:
- Provide first-level support to users across various IT systems and applications.
- Manage user accounts, permissions, and access rights.
- Monitor system performance and proactively address potential issues.
- Process user inquiries, requests, and technical support tickets.
- Collaborate with service providers to resolve complex technical problems.
- Ensure adherence to security protocols and data protection regulations.
Your Profile:
- Possess a banking or technical education background.
- Have several years of experience in user support within the financial sector.
- Demonstrate proficiency with ticketing systems and IT service management tools.
- Exhibit excellent customer service skills and a strong focus on user satisfaction.
- Communicate effectively in German, both verbally and in writing.
- Be flexible and adaptable to changing priorities and workloads.
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