IT Systems Solutions Specialist
vor 3 Wochen
At Wandelbots, we are dedicated to creating an intuitive software platform that allows users to effortlessly program any robot. As a member of the IT department, your primary responsibility will be to ensure the provisioning, support, and enhancement of IT hardware and software for our employees, with a focus on key operating systems and cloud-based solutions.
- Operational Excellence: You will enhance operational workflows by managing and optimizing our internal IT systems.
- User Support: You will engage with the IT-Service Desk, ensuring users have the necessary tools to excel in their roles.
- Process Improvement: You will analyze the needs of Wandelbots users and propose solutions to streamline workflows through the integration and automation of SaaS tools.
- User Experience Focus: You will adopt a customer-centric approach to enhance the user experience of our IT services.
- Cloud Proficiency: You will work with various cloud-based tools and services, implementing cost-effective solutions that provide significant value.
- Technical Communication: You will simplify complex technological concepts, making them accessible to non-technical users.
- Project Support: You will assist in projects requiring IT deliverables, advancing Wandelbots' mission to democratize robotics.
- You possess extensive experience in IT Operations and Support.
- You are skilled in managing and supporting Windows and macOS client hardware within a Microsoft Cloud environment.
- You have a solid background in supporting a wide array of major cloud software (e.g., Atlassian Stack, Microsoft Azure and 365, Slack, Salesforce).
- You are knowledgeable about the IT Service lifecycle and the tools that support it (e.g., Jira, IT-Asset Management Database, Intune).
- You excel in prioritizing tasks and navigating ambiguity.
- You have a strong understanding of business processes and their alignment with IT services.
- You possess a proactive attitude and a willingness to learn, transitioning from theory to practice with a strong focus on delivery.
- Your communication and documentation skills are exceptional.
- Colleagues describe you as a collaborative, open-minded, and ambitious team player.
- You are fluent in both English and German, with strong written and verbal skills.
- You are available to work from our Dresden office 2-3 days a week.
Preferred Skills
- Experience in scripting or coding (e.g., Powershell, Javascript).
- Familiarity with automation platforms (e.g., Make, Pipedream, Zapier).
- A solid understanding of enterprise IT infrastructure and networking principles.
- Experience with DevOps methodologies in managing an Azure environment.
Make a Difference:
Contribute to an innovative, cutting-edge product that adds value to the robotics industry and society at large.
Collaborative Environment:
Engage in cross-functional communication and collaborate with over 100 colleagues who value knowledge sharing and diverse approaches.
Authenticity:
Thrive in a value-driven culture where feedback is encouraged, and your contributions are recognized.
Flexible Work Options:
Enjoy the freedom to work remotely across Europe or from our beautiful headquarters, with flexible hours tailored to your needs.
Community Engagement:
Benefit from up to 3 days of volunteer time off to support your chosen charity.
Personal Development:
Access training and mental health resources to foster both personal and professional growth.
Additional Perks:
Enjoy complimentary lunch, snacks, and beverages, team events, 30 days of annual leave, and additional time off during the holiday season.
Empowering Robotics for All
Wandelbots envisions a world where everyone can leverage automation technologies to perform tasks with greater efficiency. We are revolutionizing the interaction with robots by simplifying processes and enabling users from all backgrounds to engage with industrial robotics.
Founded in 2017, Wandelbots has grown to over 100 employees from 14 countries, all dedicated to our mission of making robotics accessible to everyone.
Our Culture
Our team culture is rooted in our purpose and values. We embrace autonomy, celebrate achievements, and foster a supportive environment. We prioritize kindness, creativity, and innovation, believing that our passion for robotics is matched only by our commitment to our people.
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