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Digital IT Operations Specialist
vor 2 Monaten
About SLB:
We are a global technology company, driving energy innovation for a balanced planet. Our mission is to create amazing technology that unlocks access to energy for the benefit of all. We are facing the world's greatest balancing act - how to simultaneously reduce emissions and meet the world's growing energy demands. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape.
Job Summary:
The position holder is responsible for a Desktop Support expert responsible for computer hardware, software (location specific or global) and peripherals. The Digital IT Operations Specialist acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
Key Responsibilities:
- Provide second-line investigation and diagnosis.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company.
- Troubleshoot and resolve incidents.
- Asset management.
- Coordinate with Break/Fix vendor for hardware repair.
- Do the bronze site visits and ability to travel when required.
- Assist and work closely with SSO on IT security issue and virus eradication effort.
- Have a good understanding on the IT pricing, IT processes and procedures.
- Comply with IT standard processes and procedures.
- Active participation in regular staff meetings as coordinated by Service Delivery manager.
- Maintain working area to professional standards.
- Comply with SLB QHSE and IT security policies.
Requirements:
- BS or equivalent in Information Technology related field.
- The desire to work in a fast-paced, dynamic business on high-value, technically complex products/projects.
- The right to work in Germany.
Technical Skills:
- In-depth knowledge of Microsoft PC applications.
- In-depth knowledge of PC hardware and software support.
- Ability to troubleshoot and resolve PC hardware and software incidents.
Additional and Preferred Skills:
- Excellent customer service skills.
- Good interpersonal and presentation skills.
- Fluency in German & English.
- Willing to work flexible hours where appropriate.
- Ability to handle multiple projects and tasks simultaneously.
- Ability to work under pressure and to communicate effectively with customers, peers, and management.
Certifications:
- MCP on Windows certification preferred.
- Dell certification preferred.