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Desktop Support Specialist
vor 1 Monat
As a Desktop Support Specialist at Iron Systems, you will be responsible for maintaining daily IT operations in customer-owned locations. This role involves providing hands-on support for servers, networking activities, and manufacturing-related IT equipment. You will also assist with hardware breaks and fixes, vendor management, and installation, move, add, and change (IMAC) of customer IT assets. Additionally, you will provide VIP support, manage non-PC IT equipment, and assist with the purchase of non-PC IT equipment. The ideal candidate will have 2–5 years of experience and the ability to speak English and the local language (basic).
Key Responsibilities:
- Respond to and diagnose complex hardware, software, and network incidents.
- Prioritize and resolve customer and other team issues.
- Ensure that incidents and requests are handled according to customer priority metrics.
- Escalate tickets as needed.
- Comply with all IT service processes, procedures, and work instructions set by the customer.
