Desktop Support Specialist

vor 14 Stunden


Celle, Niedersachsen, Deutschland Iron Systems Vollzeit
Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Iron Systems. The successful candidate will be responsible for delivering exceptional IT support to our clients, ensuring seamless operation of our EUC (End-User Computing) infrastructure.

Key Responsibilities:
  • Provide proactive and reactive IT support to our clients, resolving complex hardware, software, and network incidents.
  • Prioritize and resolve customer and team issues efficiently, ensuring timely resolution and escalation when necessary.
  • Collaborate with cross-functional teams to implement process improvements and optimize IT service delivery.
  • Ensure compliance with all IT service processes, procedures, and work instructions set by Iron Systems.

Requirements:
  • 2-5 years of experience in IT operations, with a focus on EUC infrastructure and support.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong understanding of IT service management principles and practices.


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