Sales and Service Specialist

vor 2 Monaten

Stuttgart, Baden-Württemberg, Deutschland BW Post GmbH & Co. KG Vollzeit

About Us

BW Post GmbH & Co. KG is a leading private postal service provider in Germany, employing around 180 staff members and 2,200 qualified postal delivery personnel. Our customer-oriented service portfolio has led to dynamic growth and established us as a major player in the postal market. Our clients include regional and national companies, government institutions, cities, municipalities, and public organizations. We also offer shipping services to private households, small businesses, and associations, which can be accessed online or through our service points.

Our Role

  • We are looking for a motivated individual who enjoys achieving sales success in a dynamic environment.
  • You will deliver positive impulses to expand customer relationships and contribute significantly to revenue and profit growth.
  • You will provide excellent customer service, handle customer inquiries, and correspond with internal and external partners through various channels.
  • You will clarify undeliverable items, handle customer complaints, organize pickups and shipments, and process postage and packaging materials.
  • You will work closely with our sales teams and internal departments to ensure seamless communication and efficient processing of customer requests.
  • You will create reports, statistics, and presentations to support our sales teams and management.
  • You will understand the importance of resolving customer issues promptly and efficiently, which is a key aspect of our service promise.

Your Profile

  • You have a completed commercial education and relevant work experience in a comparable role.
  • You have professional knowledge in telephone customer service and acquiring new customers.
  • You are an organizational talent who can handle multiple tasks with ease.
  • You can identify with our company and our service offerings.
  • You are a team player who values the support of your colleagues and feels at home in our team.

Our Offer

  • A challenging role with a high degree of autonomy in a leading, forward-thinking logistics company with flat hierarchies.
  • A range of benefits, including a company restaurant, cafeteria, parking facilities, Car2Go parking spaces, public transportation connections, and discounted employee tickets.
  • Work-life balance: on-site childcare facilities.
  • Continuous learning: various training opportunities through our in-house SWMH Academy.
  • Stay fit: discounted fitness studio memberships for the whole family.
  • Discounted employee subscription (e.g., Stuttgarter Zeitung, Stuttgarter Nachrichten).

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