Service Center Team Leader

vor 4 Wochen

Potsdam, Brandenburg, Deutschland regiocom Customer Care SE Vollzeit
Position Overview

We are seeking a dedicated **Service Center Team Leader** to oversee our customer support operations. This role is crucial in ensuring that our service metrics are met and that our team is effectively developed and managed.

Key Responsibilities:
  • Provide **leadership** and direction to the service team, fostering a positive work environment.
  • Conduct regular **analysis** and **evaluation** of service performance metrics to drive improvements.
  • Facilitate **team meetings** and feedback sessions to enhance communication and collaboration.
  • Manage correspondence and ensure thorough **reviews** of service interactions.
What We Offer:
  • Attractive **salary package** with opportunities for additional earnings through performance-based incentives.
  • Stable and long-term **employment contract** with a reputable organization.
  • A modern and **supportive workplace** culture that values employee contributions.
  • Continuous **professional development** and training opportunities to enhance your skills.
Candidate Profile:
  • Exceptional **leadership** and **communication** abilities.
  • Proficient in **MS Office** applications and possess strong numerical skills.
  • Fluent in **German**, with excellent verbal and written communication skills.
About Us:

At **regiocom Customer Care SE**, we pride ourselves on being a customer-centric organization known for our commitment to quality and reliability. We are excited about the future and the opportunity to make a significant impact in the customer service industry.

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