Aktuelle Jobs im Zusammenhang mit Senior CCaaS Implementation Specialist - Berlin, Berlin - Sprinklr
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CCaaS Specialist Germany
vor 1 Woche
Berlin, Berlin, Deutschland Sprinklr VollzeitAbout the RoleWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) solutions to enterprise customers.Key ResponsibilitiesIdentify and pursue new sales opportunities across existing customers and new...
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CCaaS Specialist Germany
vor 2 Wochen
Berlin, Berlin, Deutschland Sprinklr VollzeitAbout the RoleWe are seeking a highly motivated and experienced CCaaS Sales Specialist to join our team in Germany. As a CCaaS Sales Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) solutions to enterprise customers in Germany.Key ResponsibilitiesIdentify and pursue new sales opportunities across existing...
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CCaaS Specialist Germany
vor 3 Wochen
Berlin, Berlin, Deutschland Sprinklr VollzeitAbout the RoleWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a key member of our sales team, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) solutions to enterprise customers.Key ResponsibilitiesIdentify and pursue new sales opportunities across existing customers and...
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CCaaS Specialist Germany
vor 1 Monat
Berlin, Berlin, Deutschland Sprinklr VollzeitJob Title: CCaaS Specialist GermanyWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key Responsibilities:Identify and drive net-new Sprinklr Service opportunities across...
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CCaaS Specialist Germany
vor 1 Monat
Berlin, Berlin, Deutschland Sprinklr VollzeitJob Title: CCaaS Specialist GermanyWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key Responsibilities:Identify and drive net-new Sprinklr Service opportunities across...
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CCaaS Specialist Germany
vor 3 Wochen
Berlin, Berlin, Deutschland Sprinklr VollzeitJob Title: CCaaS Specialist GermanyWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key Responsibilities:Identify and drive net-new Sprinklr Service opportunities across...
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CCaaS Specialist Germany
vor 3 Wochen
Berlin, Berlin, Deutschland Sprinklr VollzeitJob Title: CCaaS Specialist GermanyWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key Responsibilities:Identify and drive net-new Sprinklr Service opportunities across...
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CCaaS Specialist Germany
vor 4 Wochen
Berlin, Berlin, Deutschland Sprinklr VollzeitJob Title: CCaaS Specialist GermanyWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key Responsibilities:Identify and drive net-new Sprinklr Service opportunities across...
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CCaaS Specialist Germany
vor 4 Wochen
Berlin, Berlin, Deutschland Sprinklr VollzeitJob Title: CCaaS Specialist GermanyWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key Responsibilities:Identify and drive net-new Sprinklr Service opportunities across...
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CCaaS Specialist Germany
vor 1 Monat
Berlin, Berlin, Deutschland Sprinklr VollzeitAbout the RoleWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key ResponsibilitiesIdentify and drive net-new Sprinklr Service opportunities across existing customers and...
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CCaaS Specialist Germany
vor 1 Monat
Berlin, Berlin, Deutschland Sprinklr VollzeitAbout the RoleWe are seeking a highly motivated and experienced CCaaS Specialist to join our team in Germany. As a CCaaS Specialist, you will be responsible for driving sales of our Contact Center as a Service (CCaaS) products within the German market.Key ResponsibilitiesIdentify and drive net-new Sprinklr Service opportunities across existing customers and...
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Senior Implementation Consultant, CCaaS
vor 1 Woche
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Senior Workday Implementation Specialist
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Implementation Specialist
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Implementation Specialist
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Senior Workday Specialist
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Senior Payroll Specialist
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Senior Payroll Specialist
vor 3 Wochen
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Senior CCaaS Implementation Specialist
vor 3 Monaten
Position Overview
Key Responsibilities:
The CCaaS Implementation Specialist plays a crucial role in ensuring that Sprinklr clients experience top-tier onboarding and derive maximum value from our software by effectively implementing it according to specific customer scenarios, industry standards, and best practices. This role serves as the primary internal escalation contact and client liaison, guaranteeing superior client service regarding platform performance, features, enhancements, and configurations while supporting management and operational excellence.
- Tailor the Sprinklr platform for diverse brands and sectors, adhering to high standards of delivery and quality.
- Engage in continuous learning and collaboration with the team to establish best practices for product configuration.
- Collaborate with the team to assess product adoption across various brands and develop standardized practices to enhance usage.
- Demonstrate expertise in business analysis, functional specifications, system design, platform configuration, testing, and training while aiding in operational maintenance. This includes:
- Offering social insights and recommendations to bolster clients' business strategies.
- Designing and configuring the optimal Sprinklr solution to fulfill all requirements based on best practices and the unique needs of clients, aligned with primary business use cases and platform functionalities.
- Conducting health assessments for existing clients requiring platform upgrades and proposing solutions tailored to best practices and client requirements.
- Ensuring that all client users are thoroughly trained and educated during onboarding, fostering a trust-based relationship with client champions.
- Executing platform deployment in a manner that anticipates future client needs or business demands.
- Providing consulting advice to clients regarding the Sprinklr platform throughout various phases of project implementation.
Qualifications:
- Strong analytical and problem-solving capabilities.
- Exceptional communication skills, both written and verbal.
- A proactive approach to exploring system or process details to resolve customer issues.
- Eagerness and ability to swiftly acquire a broad range of new technical skills.
- Self-driven, taking initiative and ownership of tasks.
- Capacity to thrive in a highly collaborative and fast-paced environment.
- Professional demeanor with a strong focus on customer success.
- Excellent listening skills to fully grasp customer value requirements.
- Passion for addressing client challenges and a commitment to client satisfaction.
- Strong customer engagement skills and readiness to assist clients across various time zones.
- Proficiency in German and English at a business level (C1/C2).
Technical Proficiencies:
- Experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, etc.
- Solid understanding of Voice protocols including TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, and audio processing.
- Familiarity with CTI or Voice recording products.
- Experience with VOIP, Dialer, ACD, IVR, SBC technologies.
- Knowledge of video conferencing, IM, Voicemail, DID, carriers, and understanding of VOIP and SIP.
- Understanding of UCaaS, CPaaS platforms, cloud technologies, Contact Center solutions, and integration tools like MS Teams, as well as analysis tools such as Wireshark.
- Familiarity with Salesforce Service Cloud or similar CRM systems, knowledge bases, and customer portals for case management.
- Experience in telecom, call center integration, and VOIP, including developing and deploying code that interacts directly with SIP protocols and RTP packets.
- Proficiency in Groovy and JavaScript.
Indicators of Success:
- A customer-centric mindset focused on delivering value and the ability to adapt and operate effectively in dynamic or ambiguous environments.
- Ability to work efficiently under tight deadlines while managing multiple assignments simultaneously.
Why Choose Sprinklr:
At Sprinklr, we are dedicated to fostering a culture where you feel valued, are happier than before, and your contributions are recognized. We genuinely care about our employees. For full-time staff, we offer a variety of comprehensive health plans, leading wellness programs, and financial protection for you and your family through a range of global and localized options.
We are committed to our mission: to empower every organization on the planet to enhance customer satisfaction. Our vision is to become the most beloved enterprise software company in history.
We believe in our product: Sprinklr was designed from the ground up to facilitate a brand's digital transformation. Our platform equips every customer-facing team with the tools to reach, engage, and listen to customers globally. We work closely with many of the world's largest brands, providing our employees with the opportunity to collaborate with them.
We invest in our people: At Sprinklr, we believe that every individual has the potential to excel. We empower each employee on their journey toward achieving personal and professional excellence. Our wellness initiatives include daily meditation breaks, virtual fitness sessions, and access to mindfulness resources. We also offer continuous learning opportunities through platforms like LinkedIn Learning.
Commitment to Diversity:
Our philosophy is to ensure that every employee feels a sense of belonging and operates in a judgment-free environment, regardless of gender, race, ethnicity, age, or lifestyle preferences. We celebrate diversity and firmly believe that every employee matters and deserves respect and a voice. We are stronger together, as this collective diversity fosters innovation, creativity, and success.
Sprinklr is proud to be an equal-opportunity employer and an affirmative-action workplace. We are committed to equal employment opportunities without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
