Senior Operations Specialist
Vor 3 Tagen
We are seeking a highly skilled Senior Specialist, Product Operations to drive key business metrics and consult local teams on maximizing our product stack's potential.
The successful candidate will act as a bridge between Operations and Product/Tech, ensuring seamless performance enhancements and fuelling the sustainable growth of Delivery Hero's Own Delivery vertical.
This role requires a strong analytical mindset, excellent communication skills, and the ability to interact with and support global and regional teams.
Key Responsibilities
- Own relevant business KPIs, product performance, and product strategy globally
- Interact with and support operations & performance stakeholders globally
- Proactively find areas for improvement backed up by data, and execute in a timely and considered manner
- Support the roll-out of new products and features in your region, aimed at improving user experience, business performance, and operational efficiency
- Conduct in-depth analysis to provide management and product teams with insights for key business decisions
Requirements
- Excellent Korean and English communication skills, both written and spoken
- At least 4+ years of professional experience interpreting data in an analytics or data science role
- Strong knowledge of and experience with SQL and reporting tools (Tableau or Data Studio)
- Solid exploratory analysis skills
- Highly passionate about data, with creative problem-solving abilities and an eye for detail
- Previous experience in the last mile industry in an Analytics, Operations, Product role is a plus
- Outstanding stakeholder management & organizational skills
- Outstanding analytical skills
- Pragmatic and autonomous ways of working
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