Customer Service Representative

vor 2 Wochen

Meiningen, Thüringen, Deutschland toom Vollzeit

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at toom. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling cash transactions, and implementing service offerings to drive sales and customer satisfaction.

Key Responsibilities:

  • Customer Service: Welcome, serve, and farewell our customers in a friendly and professional manner.
  • Cash Handling: Process transactions securely and efficiently, handling cash, credit card payments, and other payment methods.
  • Service Offerings: Implement service offerings such as parcel services, equipment rental, and online reservation processing to enhance the customer experience.
  • Problem Resolution: Deal with customer complaints, warranties, and returns in a fair and timely manner.
  • Communication: Answer customer inquiries and forward them to colleagues if needed, ensuring seamless communication and resolution.
  • Store Maintenance: Maintain and present the sales floor and cashier area neatly, restocking goods as needed.

Requirements:

  • Experience: Retail experience as a salesperson, cashier, or relevant field is required.
  • Skillset: Enjoy direct customer interaction, problem-solving skills, and organizational abilities are essential.
  • Work Ethic: A careful, structured, and efficient work ethic is necessary to meet sales targets and provide excellent customer service.
  • Technical Skills: Proficiency in merchandise management systems is required.

What We Offer:

  • Competitive Salary: A competitive salary based on retail industry standards, including holiday and Christmas bonuses.
  • Work-Life Balance: A balance between work and personal life, with 6 weeks of annual leave, flexible work hours, and options for balancing work, family, and personal life.
  • Benefits: A secure job with various social benefits, including company pension schemes and job bicycle programs.
  • Training and Development: Structured onboarding process, diverse training opportunities, and good career prospects for personal development.
  • Health and Wellness: Emphasis on health through various health and sports programs.
  • Discounts: Attractive discounts on shopping and various price reductions.
  • Diversity and Inclusion: Embracing diversity and tolerance in social interactions.

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