German Language Support Specialist

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland Teleperformance Vollzeit
Job Description

We are seeking a highly skilled and motivated individual to join our Customer Care team in Greece as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Customer Communication: Be the primary point of contact for customer inquiries and requests, providing timely and effective solutions to their issues.
  • Product Knowledge: Develop and maintain in-depth knowledge of our financial services and products, enabling you to provide accurate and informed responses to customer queries.
  • Issue Resolution: Identify and resolve customer complaints and issues in a professional and courteous manner, ensuring customer satisfaction and loyalty.
  • Team Collaboration: Work closely with our team to share knowledge, best practices, and ideas, contributing to a positive and collaborative work environment.
Requirements:
  • Language Skills: Fluency in German and excellent written and spoken English skills.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a financial services or banking environment.
  • Technical Skills: Proficiency in using technology to communicate with customers and access product information.
  • Soft Skills: Excellent communication, problem-solving, and interpersonal skills, with a strong focus on customer satisfaction and loyalty.
What We Offer:
  • Competitive Salary: A competitive monthly salary, plus two additional salaries per year.
  • Relocation Support: Comprehensive support for relocation to Greece, including flight tickets, accommodation, and assistance with the house searching process.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Work-Life Balance: A healthy work-life balance, with flexible working hours and a supportive team environment.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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