Customer Service Representative

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Swift Vollzeit

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Administrator at our Swiss office, with employment in the Frankfurt office. As a key member of our Business Development team, you will be responsible for providing exceptional customer support and administrative services to our clients in the financial markets Switzerland/Liechtenstein/Austria.

Key Responsibilities:

• Provide high-quality first-line commercial support to clients, including customer on-boarding, tracking orders, and follow-up on unpaid invoices.

• Coordinate customer requests from end-to-end between Relationship Managers, Clients, and Back Offices.

• Implement sales and marketing campaigns relevant to customers, including training promotions.

• Assist in and manage commercial projects by preparing reports, statistics, presentations, and schedules.

• Engage, share, and lead activities with other Customer Administrators from other offices.

• Act as the personal assistant to the Head of Business Development Switzerland/Liechtenstein/Austria.

Office & HR Coordination Responsibilities:

• Provide essential local support, including switchboard and administration services to the Swiss office based in Zurich, remotely from Frankfurt.

• Perform external and internal visitor services reception duties.

• Liaise with Building Management and local vendors to ensure office facilities are well maintained as Deputy Site Manager for the Swiss Office.

• Coordinate with HR regarding general employee benefits or issues and coordinate staff meetings and trainings.

Events Responsibilities:

• Coordinate and prepare the office for external and internal events, from a logistic and commercial point of view.

• Organize client events, such as Business Forums, together with the Events Team.

Requirements:

• Experience in Office Management and customer relationship environments.

• Excellent verbal and written communication skills in German and English, with Swiss German and French understanding a plus.

• Ability to work in an open-minded international team with a networking personality.

• Experience in the finance and/or ICT industry beneficial.

• Strong organizational skills and attention to detail.

• Proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook).

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