Client Value Partner
vor 4 Wochen
Celonis is seeking an experienced Client Value Partner to spearhead our mission of data-driven business transformation with our most strategic customers. As a key addition to our broader Value Engineering team, you will play a crucial role in Celonis' growth strategy.
Key Responsibilities- Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
- Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
- Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing)
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Minimum 15 years of relevant customer success, strategy consulting, or related experience in the Pharma & Chemical industry required; MBA strongly preferred
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
- Extensive experience in achieving business objectives through the deployment of software solutions
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
- Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
- Possess a natural and consultative approach when engaging with senior executives
- Strong team player who inspires the team with a patient and entrepreneurial leadership style
- Project management: ability to organize and manage multiple streams
- Strong communication skills and ability to translate Celonis use cases into customer business landscape
- Are self-motivated, proactive team player
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (,,,,, and more)
- A clear set of that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. Since 2011, we have helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees..
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