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Customer Service Representative

vor 2 Monaten

Duisburg, Nordrhein-Westfalen, Deutschland Nothelle Call Center Services GmbH Vollzeit
Exciting Opportunity as a Customer Support Representative at DHL

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative at DHL. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their queries and concerns in a timely and professional manner.


Key Responsibilities:
  • Provide top-notch customer service via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
  • Participate in ongoing training and development to improve customer service skills

Requirements:
  • Previous experience in customer service or a related field is preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Willingness to learn and adapt to new processes and technologies

What We Offer:
  • A competitive salary and performance-based bonuses
  • Ongoing training and development opportunities to enhance your skills and career
  • A friendly and supportive work environment with a team of dedicated professionals
  • The opportunity to work with a global company and contribute to its success

Job Type: Full-time, Part-time

Shifts: 8-hour shifts, Monday to Friday, Day shifts, Weekend work may be required