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    {"title": "Technical Application Specialist", "description": "At KISTERS 3DViewStation, we are seeking a skilled Technical Application Specialist to join our team. As a key member of our support team, you will provide expert guidance to customers on how to effectively utilize our software to streamline their tasks and achieve their objectives.Key...


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    {"title": "Technical Application Specialist", "description": "At KISTERS 3DViewStation, we are seeking a skilled Technical Application Specialist to join our team. As a key member of our support team, you will provide expert guidance to customers on how to effectively utilize our software to streamline their tasks and achieve their objectives.Key...


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CAD Visualization Application Specialist

vor 2 Monaten


Aachen, Nordrhein-Westfalen, Deutschland KISTERS 3DViewStation Vollzeit
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at KISTERS 3DViewStation. As a CAD Visualization Application Specialist, you will play a critical role in providing expert guidance to customers on how to effectively utilize our software to streamline their tasks and achieve their objectives.

Key Responsibilities
  • Provide pre-sales and application support to customers, ensuring they get the most out of our software.
  • Assist in the installation and configuration of our software products, ensuring a smooth and efficient setup process for our clients.
  • Analyze and troubleshoot issues reported by customers, identifying workarounds and delivering effective solutions to maintain optimal operations.
  • Advocate for the interests of our customers within internal teams, ensuring their needs and concerns are understood and addressed promptly and effectively.
  • Communicate customer requirements and feedback to the development team, playing a key role in facilitating continuous product development and enhancements.
  • Gather customer requirements and demonstrate application usage.
  • Work with sales management in identifying opportunities with existing and new customers.
Requirements
  • Completed education or degree in Computer Science, Information Technology, or equivalent experience.
  • 2-5 years of experience in presales or technical support capacity.
  • Excellent communication skills in English, with the ability to convey technical concepts and application usage in an understandable manner.
  • Strong teamwork skills and a willingness to collaborate in a dynamic environment.
  • Understanding of Computer Aided Design (CAD) and/or the usage of various CAD software is a plus.
  • Knowledge of engineering and mechanical product design is a plus.
  • Familiarity with multiple industries such as Transportation and Mobility, Aerospace, and Manufacturing.
  • General understanding of various PLM (product lifecycle management) systems.
Benefits
  • Generous benefits package, including paid vacation, health benefits, and sick/personal days.
  • Opportunities for growth and development, including training and development programs.
  • Collaborative and supportive culture, with a focus on teamwork and employee success.