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Customer Service Representative
vor 2 Monaten
We are seeking a highly skilled and experienced Customer Service Officer to join our team at Ardo. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our global customer base.
Key Responsibilities- Provide timely and effective customer service and support to our global customer base.
- Act as a single point of contact for customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Collaborate with internal teams, including Sales, Supply Chain, and Finance, to ensure seamless customer service and support.
- Manage customer portfolios, including order intake, available stock checks, and proposal of alternatives when necessary.
- Analyze and resolve customer complaints and returns in a timely and consistent manner.
- Participate in business improvement projects, including process optimization and standardization.
- Develop and maintain strong relationships with customers, internal stakeholders, and external partners.
- Professional level in German and good English language skills are a must. Additional languages are a plus.
- Relevant experience in export and customs flows, preferably with a Master's degree.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to adapt to changing business requirements and priorities.
- Experience with SAP is a plus.
Ardo is a leading international company in the frozen food industry, with a strong commitment to quality, sustainability, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
