Robotics Change Management Specialist

vor 3 Wochen

Berlin, Berlin, Deutschland Amazon Development Center Germany GmbH - C92 Vollzeit
About the Role

We are seeking a highly skilled Robotics Change Management Engineer to join our team at Amazon Development Center Germany GmbH - C92. As a key member of our robotics team, you will play a critical role in ensuring the smooth operation of our mobile robotics platform.

Key Responsibilities
  • Oversee multiple robotics implementation, upgrade, and enhancement projects to ensure program goals are met and identify opportunities for continuous improvement.
  • Collect Voice of the Customer (VOC) data and share success stories during lessons learned workshops and reviews with cross-functional partners in Engineering and Operations.
  • Create and maintain problem resolution procedures and identify the need for new tools to support existing solutions.
  • Leverage existing guides, task lists, and configuration processes, systems, and tools to deploy software at Amazon Robotics sites around the world.
  • Monitor queues and respond to issues within defined SLAs.
  • Develop processes to implement product upgrades on fielded Amazon Robotics products.
Requirements
  • Quality assurance engineering experience.
  • Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.
  • Working knowledge of Process improvement methodology (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
  • Experience working with AWS services such as S3, EC2, SNS, SQS.
  • Knowledge and/or working experience with Linux (RHEL, Ubuntu).
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Proven ability to root cause issues, drive improvements, and apply preventive measures.
  • Proven ability to prioritize and manage multiple high-priority tasks simultaneously.
  • Proven ability to lead complex technical discussions with a variety of groups, including Software, Hardware, and Systems Engineering, Operations, and Senior Management.
  • Proven ability to project manage complex technical projects.
Preferred Qualifications
  • Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.
  • Certified in AWS services (Cloud Practitioner, Solutions Architect).
  • Certified in Process improvement methodology (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
  • Certified in Linux Red Hat.
  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
  • Strong analytical problem-solving with a metrics-driven focus on frugality without sacrificing safety or customer satisfaction.
  • Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders.
  • Exposure to two or more of the following programming languages (Java, C++, Python, Shell Scripting, Java Script).

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