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Customer Support Specialist

vor 2 Monaten

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About Us

Syntax Systems is a leading international IT service provider for the mid-sized manufacturing industry. As a SAP partner from the very beginning, we offer expert advice on hosting, hybrid cloud scenarios, AWS, Microsoft, SAP HANA, IoT, analytics, and application management.

Our Team

We are a dynamic and growth-oriented company headquartered in Montreal, Canada, founded in 1972. Our team is passionate about delivering exceptional customer support and services.

Job Description

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in the Customer Support Center. As a working student, you will support our team in daily business and gain valuable practical experience.

Key Responsibilities
  • Provide exceptional customer support through telephone and electronic communication, resolving incidents, service requests, and change requests.
  • Document customer interactions in our ticket system and prioritize tickets based on urgency and complexity.
  • Collaborate closely with 2nd and 3rd level support teams to ensure seamless issue resolution.
  • Support projects related to technology and process improvements.
  • Develop and maintain documentation, process descriptions, work aids, and manuals.
  • Participate in a 7x24 support environment, working collaboratively with an internationally oriented team.
Requirements
  • Currently pursuing a degree in Information Technology, Electrical Engineering, or a related field.
  • Availability of 18-20 hours per week, with increased involvement during semester breaks (full-time possible).
  • Strong IT affinity, with a passion for learning and staying up-to-date with the latest IT topics.
  • Excellent communication and social skills, with a strong command of German and English.
  • Strong customer and service orientation, with a high level of service quality.