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Technical Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland D-ploy Vollzeit

D-ploy is a provider of IT services headquartered in Switzerland, with branches in Germany, Austria, the USA, the Czech Republic, and the United Kingdom. Since its inception, we have developed extensive expertise across all areas of IT. Our core competency lies in IT services encompassing IT infrastructure, service management, engineering, migration, and operations. Our strength is in delivering tailored solutions to meet our clients' needs while ensuring consistently high quality of work. Flexibility and innovation are our trademarks.

We are currently seeking a Technical Support Specialist to join our team.

In this role, you will find an exciting work environment, a close-knit team with a positive atmosphere, and opportunities for professional growth.

Key Responsibilities

  • Diagnosing and resolving hardware and software issues
  • Assisting in the implementation and maintenance of IT infrastructures, including networks, servers, and cloud services
  • Conducting system diagnostics and performance monitoring to ensure smooth IT operations
  • Developing and documenting IT support processes and procedures
  • Providing technical support and advice for various software and hardware solutions
  • Ensuring compliance with IT security policies and data protection regulations
  • Managing and customizing existing installations in close collaboration with our clients
  • Working closely with product management, development, and other departments
  • Planning and executing software rollouts and updates
  • Independently carrying out assigned tasks
  • Adjusting work priorities to meet client needs (multitasking)

Qualifications

  • Completed training as an IT specialist or a comparable qualification
  • Several years of professional experience in IT support
  • Extensive knowledge in the administration of Windows operating systems
  • Experience in network administration and troubleshooting
  • Solid understanding of server management, virtualization technologies (VMware, Hyper-V), and cloud services (AWS, Azure)
  • Proficient in Windows 7, 10, and 11
  • Experience with mobile devices and knowledge in printer management
  • Strong affinity for IT and technical topics
  • Excellent problem-solving skills and an analytical mindset
  • Enjoy working in multinational teams and navigating cultural differences
  • Fluent in both German and English, spoken and written
  • Submission of a current certificate of good conduct (not older than 3 months) is required

Benefits

  • Paid special leave
  • Edenred Card (valid in various restaurants, hotels, and gas stations)
  • Fishing for Friends program – our referral program
  • Refreshments available in the office
  • Gift vouchers (birthday, wedding, and newborn surprises, 5-year and 10-year anniversary surprises)
  • Opportunities for professional development and career advancement
  • Friendly and international work environment
  • Competitive salary and various benefits
  • Company-sponsored events

Is IT in your DNA?