Technical Support Specialist
vor 4 Wochen
{"h1": "Protect the People Behind the Data", "p": "At DataGuard, we are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 270 team members worldwide and offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture.
Our customers rely on us to provide a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.
As a Technical Support Specialist, you will be the first point of contact for our customers and help them unlock the full potential of our products. You will assist our customers with technical questions and issues via email and phone, ensuring that all concerns are resolved efficiently and with a customer-focused approach.
You will identify technical gaps and challenges in the use of our products and develop solutions that support our customer's business success. You will support the technical implementation and configuration of our tailored products, such as Consent & Preference Management, Cookie Consent, and partner products like Mondoo and Whistleblowing by EQS, ensuring that customer expectations are met.
You will collaborate closely with Sales, Customer Success, Professional Services, and Engineering teams to build strong technical relationships with our customers and ensure that technical requirements are met throughout the sales cycle.
You will provide valuable customer feedback to our product management to ensure continuous improvements to our software solutions.
In return, you will receive a personal training budget to push your talents and give you all the growth and development possibilities you need. You will be part of a multicultural English-speaking company with over 270 like-minded and ambitious team members from all over the world.
You will have the freedom and trust to bring in and execute on your own ideas, strong focus on ownership, and room for trial and error. You will have experienced colleagues at your side to coach and guide you.
You will enjoy cool benefits like EGYM Wellpass and NAVIT for a perfect work-life balance. You will have DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
You will have lots of responsibility and the possibility to actively shape and define a new category and era with us.
To be successful in this role, you will need several years of experience in technical support, pre-sales, consulting, or implementation management, ideally in a technology or SaaS environment. You will have knowledge of HTML, CSS, JavaScript, Java, Ruby, and APIs is a plus. Experience with tools like Postman, Insomnia, and Visual Studio Code is also desirable.
You will have the ability to clearly communicate technical information to non-technical individuals. Fluent German and English skills are required.
You will have excellent problem-solving skills and experience in building long-term customer and partner relationships.
You will be solution-oriented, self-motivated, and driven to help customers optimize their use of our products.
At DataGuard, all that counts is the person you are. We are united not only by our dedication but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills - and together we will make great things happen.
We are looking forward to meeting you."
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