Technical Support Specialist
vor 4 Wochen
Unlock the Full Potential of Our Products
As a Technical Support Specialist at DataGuard, you will be the first point of contact for our customers, helping them overcome technical challenges and optimize their use of our products. If you are passionate about delivering exceptional customer experiences and have a knack for problem-solving, this role is perfect for you.
Key Responsibilities
- Assist customers with technical questions and issues via email and phone, ensuring timely and effective resolution.
- Identify technical gaps and challenges in the use of our products and develop solutions to support customer success.
- Collaborate with Sales, Customer Success, Professional Services, and Engineering teams to build strong technical relationships with customers and ensure technical requirements are met throughout the sales cycle.
- Provide valuable customer feedback to our product management to drive continuous improvements to our software solutions.
What You'll Get in Return
- Personal training budget to enhance your skills and career growth opportunities.
- A multicultural, English-speaking company with a dynamic team of over 270 like-minded professionals.
- The freedom to bring your ideas to life and execute on them, with a strong focus on ownership and room for trial and error.
- Experienced colleagues to guide and support you in your role.
- Cool benefits like EGYM Wellpass and NAVIT to maintain a perfect work-life balance.
- DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
- Lots of responsibility and the opportunity to shape and define a new category and era with us.
Requirements
- Several years of experience in technical support, pre-sales, consulting, or implementation management, ideally in a technology or SaaS environment.
- Knowledge of HTML, CSS, JavaScript, Java, Ruby, and APIs is a plus, as is experience with tools like Postman, Insomnia, and Visual Studio Code.
- Ability to clearly communicate technical information to non-technical individuals, with fluent German and English skills required.
- Excellent problem-solving skills and experience in building long-term customer and partner relationships.
- Solution-oriented, self-motivated, and driven to help customers optimize their use of our products.
At DataGuard, We Value Diversity and Inclusion
We believe that everyone deserves an equal opportunity to succeed, regardless of their origin, ethnicity, gender identity, religion, or individual requirements. If you're passionate about protecting the people behind the data and have the skills and experience to excel in this role, we encourage you to apply.
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DataGuard Vollzeit{"h1": "Unlock the Full Potential of Our Products", "p": "At DataGuard, we're on a mission to protect the people behind the data. As a Technical Support Specialist, you'll be the first point of contact for our customers, helping them overcome technical challenges and achieve their goals. With a strong focus on customer satisfaction, you'll work closely with...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DataGuard Vollzeit{"h1": "Unlock the Full Potential of Our Products", "p": "At DataGuard, we're on a mission to protect the people behind the data. As a Technical Support Specialist, you'll be the first point of contact for our customers, helping them overcome technical challenges and achieve their goals. With a strong focus on customer satisfaction, you'll work closely with...
-
Senior Technical Support Specialist
Vor 3 Tagen
Munich, Bayern, Deutschland SAMSUNG VollzeitJob SummaryAs a Senior Technical Support Specialist at Samsung, you will be responsible for providing technical support throughout the product lifecycle from promotion phase to the end of production. This includes providing technical support for SOC, PMIC, and UWB products, as well as consulting customer board design and leading and guiding engineers in the...
-
Senior Technical Support Specialist
Vor 4 Tagen
Munich, Bayern, Deutschland SAMSUNG VollzeitJob SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Samsung Semiconductor Europe. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers in the automotive semiconductor industry.Key ResponsibilitiesProvide technical support to customers...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DataGuard Vollzeit{"h1": "Unlock the Full Potential of Our Products", "p": "At DataGuard, we're on a mission to protect the people behind the data. As a Technical Support Specialist, you'll be the first point of contact for our customers, helping them overcome technical challenges and achieve their goals. With a strong focus on customer satisfaction, you'll work closely with...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DataGuard Vollzeit{"h1": "Unlock the Full Potential of Our Products", "p": "At DataGuard, we're on a mission to protect the people behind the data. As a Technical Support Specialist, you'll be the first point of contact for our customers, helping them overcome technical challenges and achieve their goals. With a strong focus on customer satisfaction, you'll work closely with...
-
Technical Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Coriolis Pharma Research GmbH VollzeitJoin Our Team at Coriolis Pharma Research GmbHWe are a globally operating service provider and one of the world leaders in formulation research and development of (bio)pharmaceutical drugs and vaccines.Our company revolutionizes the development process of biopharmaceutical drugs by integrating innovative digital formulation approaches from drug development...
-
Technical Support Specialist
vor 3 Wochen
Munich, Bayern, Deutschland Coriolis Pharma Research GmbH VollzeitJoin Our Team at Coriolis Pharma Research GmbHWe are a globally operating service provider and one of the world leaders in formulation research and development of (bio)pharmaceutical drugs and vaccines.Our company revolutionizes the development process of biopharmaceutical drugs by integrating innovative digital formulation approaches from drug development...
-
Senior Technical Support Specialist
Vor 3 Tagen
Munich, Bayern, Deutschland SAMSUNG VollzeitJob SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Samsung Semiconductor Europe. As a key member of our technical support team, you will be responsible for providing technical assistance to customers in the automotive industry.Key ResponsibilitiesConduct technical meetings with customers to promote new products...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DataGuard Vollzeit{"h1": "Protect the People Behind the Data", "p": "At DataGuard, we are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 270 team members worldwide and offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland DataGuard Vollzeit{"h1": "Protect the People Behind the Data", "p": "At DataGuard, we are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 270 team members worldwide and offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a...
-
Technical Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland DataGuard VollzeitProtect the People Behind the DataAt DataGuard, we're on a mission to safeguard the individuals behind the data. As a Technical Support Specialist, you'll be part of a multicultural team of over 270 like-minded professionals from around the world.**Your Role:*** Collaborate closely with Sales, Customer Success, Professional Services, and Engineering teams to...
-
Technical Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland DataGuard VollzeitProtect the People Behind the DataAt DataGuard, we're on a mission to safeguard the individuals behind the data. As a Technical Support Specialist, you'll be part of a multicultural team of over 270 like-minded professionals from around the world.**Your Role:*** Collaborate closely with Sales, Customer Success, Professional Services, and Engineering teams to...
-
Munich, Bayern, Deutschland Technical University of Munich VollzeitJob SummaryWe are seeking a highly skilled and motivated Chemical Technician to join our team in the Technological Laboratories at the Technical University of Munich. The successful candidate will be responsible for supporting the laboratory team in various technical activities, including the preparation of hybrid semiconductor samples, the operation of...
-
Munich, Bayern, Deutschland Technical University of Munich VollzeitJob SummaryWe are seeking a highly skilled and motivated Chemical Technician to join our team in the Technological Laboratories at the Technical University of Munich. The successful candidate will be responsible for supporting the laboratory team in various technical activities, including the preparation of hybrid semiconductor samples, the operation of...
-
Munich, Bayern, Deutschland LyondellBasell VollzeitJoin Our Team as a Technical Support SpecialistWe are LyondellBasell, a leader in the global chemical industry creating solutions for everyday sustainable living. Our team is dedicated to providing expert technical assistance and supporting seamless production transitions.As a Technical Support Specialist, you will be responsible for providing technical...
-
Munich, Bayern, Deutschland LyondellBasell VollzeitJoin Our Team as a Technical Support SpecialistWe are LyondellBasell, a leader in the global chemical industry creating solutions for everyday sustainable living. Our team is dedicated to providing expert technical assistance and supporting seamless production transitions.As a Technical Support Specialist, you will be responsible for providing technical...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland RED Global VollzeitRED Global is seeking an experienced Freelance Level 2 Support Engineer with a strong background in Power Platform to join their team for a 6-month extendable contract.Project OverviewPosition: Level 2 support engineerContract Type: Freelance B2BContract Length: 6 months plus extensionLocation: Remote, with occasional on-site work in Hamburg or...
-
Technical Support Specialist
vor 4 Wochen
Munich, Bayern, Deutschland RED Global VollzeitRED Global is seeking an experienced Freelance Level 2 Support Engineer with a strong background in Power Platform to join their team for a 6-month extendable contract.Project OverviewPosition: Level 2 support engineerContract Type: Freelance B2BContract Length: 6 months plus extensionLocation: Remote, with occasional on-site work in Hamburg or...
-
Technical Support Specialist
vor 1 Monat
Munich, Bayern, Deutschland IC Resources VollzeitIC Resources is seeking a skilled Field Application Engineer to provide technical support to our EMEA sales team. The ideal candidate will have a strong background in power electronics and semiconductors, with experience in technical support, design-in, and customer relations. Key responsibilities include: * Providing technical assistance to customers on...