Technical Support Specialist

vor 4 Wochen

Munich, Bayern, Deutschland DataGuard Vollzeit

Unlock the Full Potential of Our Products

As a Technical Support Specialist at DataGuard, you will be the first point of contact for our customers, helping them overcome technical challenges and optimize their use of our products. If you are passionate about delivering exceptional customer experiences and have a knack for problem-solving, this role is perfect for you.

Key Responsibilities

  • Assist customers with technical questions and issues via email and phone, ensuring timely and effective resolution.
  • Identify technical gaps and challenges in the use of our products and develop solutions to support customer success.
  • Collaborate with Sales, Customer Success, Professional Services, and Engineering teams to build strong technical relationships with customers and ensure technical requirements are met throughout the sales cycle.
  • Provide valuable customer feedback to our product management to drive continuous improvements to our software solutions.

What You'll Get in Return

  • Personal training budget to enhance your skills and career growth opportunities.
  • A multicultural, English-speaking company with a dynamic team of over 270 like-minded professionals.
  • The freedom to bring your ideas to life and execute on them, with a strong focus on ownership and room for trial and error.
  • Experienced colleagues to guide and support you in your role.
  • Cool benefits like EGYM Wellpass and NAVIT to maintain a perfect work-life balance.
  • DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
  • Lots of responsibility and the opportunity to shape and define a new category and era with us.

Requirements

  • Several years of experience in technical support, pre-sales, consulting, or implementation management, ideally in a technology or SaaS environment.
  • Knowledge of HTML, CSS, JavaScript, Java, Ruby, and APIs is a plus, as is experience with tools like Postman, Insomnia, and Visual Studio Code.
  • Ability to clearly communicate technical information to non-technical individuals, with fluent German and English skills required.
  • Excellent problem-solving skills and experience in building long-term customer and partner relationships.
  • Solution-oriented, self-motivated, and driven to help customers optimize their use of our products.

At DataGuard, We Value Diversity and Inclusion

We believe that everyone deserves an equal opportunity to succeed, regardless of their origin, ethnicity, gender identity, religion, or individual requirements. If you're passionate about protecting the people behind the data and have the skills and experience to excel in this role, we encourage you to apply.

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