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Client Relations Specialist

vor 3 Monaten


Berlin, Berlin, Deutschland HRS Germany GmbH Vollzeit
HRS Germany GmbH

Our client stands as a prominent entity in the realm of customer service and outsourcing solutions. They are currently in search of dedicated professionals for their expanding team:

Key Responsibilities

As a Customer Support Agent, your duties will include:

  • Delivering exceptional service on behalf of the company and its clients, ensuring a superior customer experience through various communication channels including phone, chat, and email;
  • Managing incoming sales orders via voice (processing orders, upselling, providing comparisons), as well as addressing customer service inquiries (billing issues, tracking information, product details, etc.);
  • Striving for outstanding customer satisfaction by prioritizing the needs of clients and proposing optimal solutions.
Candidate Profile
  • Proficiency in the Dutch language along with a professional command of English is essential;
  • Comprehensive training will be provided, making this position suitable for candidates with diverse experience levels;
  • A positive demeanor and meticulous attention to detail are crucial;
  • Strong interpersonal and communication skills are required, both in verbal and written forms;
  • An outgoing and professional approach that instills confidence in clients is highly valued.
Benefits
  • Attractive base salary;
  • Performance bonuses based on attendance and individual achievements;
  • Additional incentives for language proficiency;
  • World-class training opportunities;
  • Standard working hours: Monday to Friday, 8 AM to 5 PM;
  • Opportunities for career advancement;
  • A supportive work environment that promotes inclusivity.