Customer Service Representative
vor 1 Woche
Are you looking for a challenging role in the logistics industry? As a global logistics service provider with 39,000 employees in over 60 countries, we manage complex supply chains and offer our customers innovative value-added services. Logistics requires intelligent management to ensure that goods are delivered on time and in the right place - our transportation solutions guarantee just that. Our product portfolio at Rhenus Road Freight ranges from groupage to partial and full truckloads, as well as hazardous goods and special transports, and offers our customers industry-specific full-service packages.
Customer Service Representative
We are looking for a motivated team member to join our growing location in Duisburg and support us in the care of our long-standing and new major customers. Together with you, we want to optimize our processes and implement ambitious goals.
What to Expect
- You are responsible for providing competent advice to our customers in inquiries and processing complaints.
- As a communication interface between our customers, partners, and operational teams, you ensure smooth communication.
- You monitor the delivery times of our new and major customers and ensure customer satisfaction.
- You also support us in processing and checking clearing changes of our forwarding partners.
- Furthermore, you create informative reports and statistics.
What You Bring
- You have an ideal education as a commercial clerk for forwarding and logistics services.
- Practical experience in customer service is a plus.
- Excellent communication skills and a sovereign handling of German and English language characterize you.
- You are proficient in using EDV systems and master the Office products.
- Your open, customer-oriented approach and team skills complete your profile.
What You Can Look Forward To
- Flat hierarchies
- Free drinks
- Short decision-making processes
- Modern work equipment
- Fruit basket
- Christmas and holiday pay
We emphasize that, regardless of the texts and images on this website, all people are welcome at the Rhenus Group.
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