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Sales Operations Specialist

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Merkle DACH Vollzeit
{"title": "Sales Operations Specialist", "description": "Job Summary

We are seeking a highly motivated and detail-oriented Sales Operations Specialist to join our team at Merkle DACH. As a Sales Operations Specialist, you will play a critical role in supporting our sales team by analyzing data, improving processes, and providing exceptional customer service.

Key Responsibilities
  • Prepare and improve reports and dashboards to support management decision-making
  • Ensure data quality by reviewing CRM data and identifying areas for improvement
  • Contribute to the definition of future business strategy by analyzing data and providing insights
  • Design and implement new business processes to improve sales efficiency
  • Provide exceptional customer service by resolving user issues and providing support via ticket system, email, and phone calls
Requirements
  • Bachelor's or Master's degree in Business Administration or similar
  • At least 3 years of experience in a back-office or detail-oriented role
  • Previous experience in an IT company or large organization is a plus
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service skills
  • Fluent German and English language skills
What We Offer
  • Extensive onboarding and training program
  • Monthly updates and team events
  • Real work-life balance and flexible working hours
  • Full access to Dentsu Academy and online language courses
  • Pet-friendly offices and company bicycle leasing offer
  • Referral bonus program and employee assistance program
About Merkle DACH

Merkle DACH is a leading marketing and technology company that helps businesses grow and thrive in a rapidly changing market. We are a diverse and inclusive team that values collaboration, innovation, and customer satisfaction.

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