IT Field Engineer

Vor 6 Tagen

Frankfurt am Main, Hessen, Deutschland Unisys Vollzeit

Job Summary

We are seeking an experienced IT Field Engineer to join our team at Unisys. As an IT Field Engineer, you will be responsible for providing technical support and services to our clients, including installation, removal, and relocation of standard Wintel client infrastructure.

Key Responsibilities

  • Installation, removal, and relocation of standard Wintel client infrastructure
  • Hardware repairs and maintenance, including spare parts management and equipment swapping
  • Basic network setup, shares, and connectivity for desktops, notebooks, mobile devices, IP telephony, and printers
  • Assistance and guidance to users on hardware, main and mobile applications, and data recovery/security
  • Ensuring customer satisfaction by advising on preventive maintenance and configurations
  • Responsible for potential or desired follow-up services or problem escalation
  • Administration of service tickets in our ticket system
  • Adherence to service parameters, including timely and accurate reporting
  • Meeting room support and provision of technical documentation and user guides

Requirements

  • Good knowledge of MS operating systems (Windows 7, 10, 11) and MS Office 365 applications, as well as Apple OS and COTS applications
  • Professional experience in networks, Active Directory, security, and VPN
  • Professional hardware experience in desktops, notebooks, peripherals, printers, and mobile devices and tablets
  • Excellent soft skills, including proactiveness, resilience, friendliness, and problem-solving competencies
  • Skills in Intune and SharePoint are advantageous
  • Fluent in written and spoken English and a driving license B is advantageous

What We Offer

  • Become part of our international and varied field of work with worldwide opportunities
  • Corporate Social Responsibility and DEI standards are very important to us
  • Our Unisys University is available to you according to your individual needs
  • Health days and wellbeing programs
  • Solid qualification-, performance-, and competence-based remuneration model
  • Bonus and recognition programs
  • 30 vacation days and special leave days
  • 24/7 accident insurance

Equal Opportunities Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

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