Aktuelle Jobs im Zusammenhang mit IT Support Field Engineer - Nürnberg, Bayern - TRT Solutions Limited

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    vor 2 Monaten


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    vor 4 Wochen


    Nürnberg, Bayern, Deutschland ASTRUM IT GmbH Vollzeit

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    vor 1 Monat


    Nürnberg, Bayern, Deutschland ASTRUM IT GmbH Vollzeit

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    vor 3 Monaten


    Nürnberg, Bayern, Deutschland ASTRUM IT GmbH Vollzeit

    About ASTRUM IT: We are dedicated to fostering digital vitality and creating a work environment that encourages individuality and personal growth.Key Responsibilities:Engage directly with end users to resolve IT support challenges.Manage incoming support requests, prioritize tasks effectively, and maintain accurate documentation in the ticketing...

  • IT Support Specialist

    vor 3 Monaten


    Nürnberg, Bayern, Deutschland ASTRUM IT GmbH Vollzeit

    About ASTRUM IT: We are dedicated to fostering digital vitality and creating a work environment that encourages individuality and personal growth.Key Responsibilities:Engage directly with end users to resolve IT support challenges.Manage incoming support requests, prioritize them effectively, and maintain accurate documentation in the ticketing...

  • IT Support Specialist

    vor 1 Monat


    Nürnberg, Bayern, Deutschland ASTRUM IT GmbH Vollzeit

    About ASTRUM IT: We are dedicated to fostering digital vitality and creating a work environment that encourages individuality and personal growth.Key Responsibilities:Engage directly with end users to resolve IT support challenges.Manage incoming support requests, prioritize them effectively, and maintain accurate documentation in the ticketing...

IT Support Field Engineer

vor 2 Monaten


Nürnberg, Bayern, Deutschland TRT Solutions Limited Vollzeit
About TRT Solutions Limited

We provide global IT support and managed services, ensuring cost-effective IT solutions for our customers worldwide. Our strict SLA model guarantees reliable IT support services, reducing Enterprise IT costs and increasing trust in our expertise.

Key Responsibilities
  • Manage spares inventory, ensuring timely and efficient warehouse operations.
  • Conduct quarterly stock takes in local warehouses and service partner locations.
  • Perform onsite minor break-fix hardware maintenance, including hot swap hard disk replacement and cable reseating.
  • Conduct onsite physical and logical audits for proactive sparing.
  • Ensure all supported incidents or tickets are resolved within SLAs.
  • Implement a 24/7 support structure to ensure seamless IT operations.
  • Comply with company policies to protect TRT's interests.
  • Monitor warehouse inventory movements and ensure compliance with TRT's global standards.
Disaster Recovery
  • Coordinate with the FE/SeP team for urgent part requirements onsite.
  • Handle coordination and maintain good working relationships with logistics and service partners/local vendors for urgent logistics sparing.
  • Ensure procedures are followed properly when onsite.
  • Provide on-time support for spare parts.