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German Customer Support Specialist for Transportation Industry Leader

vor 2 Monaten


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Role

We are seeking a highly skilled German-speaking customer support specialist to join our team at Teleperformance Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Handle customer inquiries and complaints related to trucks and buses in a professional and timely manner.
  • Support customers with truck breakdowns by creating cases in our CRM system and collaborating with dealers, technicians, or third-party providers as needed.
  • De-escalate customer concerns and provide solutions within set parameters or refer to additional resources as necessary.
  • Answer customer questions about service, technical, and product matters, as well as general corporate information.
  • Strive for client retention and loyalty by providing a positive response to customer inquiries.
  • Maintain a customer relationship database and follow up on customer contacts.
Requirements
  • Excellent command of German language.
  • Good communication skills in English.
  • A high school diploma or equivalent is required.
  • A basic awareness of automotive roadside assistance procedures.
  • Work experience with knowledge management systems and information research.
  • Professional expertise with ticketing and roadside assistance is preferred.
  • Previous experience working in a contact center or managing mail is preferred.
What We Offer
  • Competitive monthly salary and additional benefits.
  • Opportunities for professional growth and development.
  • State-of-the-art premises with relaxing break areas.
  • Free online Greek language courses.
  • Healthcare benefits and numerous other discounts.
  • Full training by certified instructors.
  • Special events and community initiatives.
About Teleperformance Greece

Teleperformance Greece is a leading provider of customer experience solutions, offering a range of services to clients across various industries. We are committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence.