Customer Support Specialist
vor 4 Wochen
Position Overview: Are you prepared to take charge of our Customer Service Team to deliver outstanding service and guarantee customer satisfaction? Your role will encompass direct interaction with customers throughout the 'Order to Cash' process, overseeing the Customer Service Team, tracking key performance indicators (KPIs), and generating insightful reports.
Key Responsibilities:
- Engage directly with customers to address inquiries and resolve issues.
- Lead and mentor the Customer Service Team to achieve performance goals.
- Monitor and analyze KPIs to enhance service quality.
- Prepare and present reports on team performance and customer feedback.
Qualifications: We seek individuals with a robust background in Customer Service, exceptional communication abilities, leadership experience, and familiarity with SAP and ATLAS.
Benefits: Enjoy flexible working hours, options for remote work, and opportunities for professional development within the Neutrik Group. Experience an inspiring international work environment.
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Customer Support Specialist
vor 4 Wochen
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Customer Support Specialist
vor 4 Wochen
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Customer Support Specialist
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Customer Support Specialist
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Dachau, Bayern, Deutschland Neutrik EMEA GmbH VollzeitPosition Overview: Are you prepared to take charge of our Customer Service Team to deliver outstanding service and guarantee customer satisfaction? In this role, you will engage directly with customers throughout the 'Order to Cash' process, oversee the Customer Service Team, track key performance indicators (KPIs), and generate insightful reports. Key...
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