IT Support Specialist
vor 2 Wochen
Our company, GULP – experts united, is seeking a highly skilled First Level Supporter to join our team. As a First Level Supporter, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide timely and effective support to customers via phone, email, or chat.
- Identify and resolve customer issues in a first-level environment.
- Document customer inquiries and fault reports.
- Collaborate with internal teams to resolve complex issues.
- Continuously improve operating processes and structures.
- Completed training in the IT sector, career starters also welcome.
- First professional experience in first-level support is an advantage.
- High customer orientation.
- Very good knowledge of common Microsoft operating systems.
- Initiative, quick comprehension, and high willingness to learn.
- Very good communication skills and good knowledge of German and English.
- Fundamental willingness to work in shifts (e.g. home office).
We offer a competitive salary, performance-related remuneration, and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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