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Operations Supervisor
vor 3 Monaten
Overview
The Operations Supervisor is tasked with overseeing the on-site management of all hardware and software solutions for SOLUM Electronic Shelf Label (ESL) across various retail initiatives, ensuring seamless execution for both ongoing projects and the integration of new partners.
This role presents a remarkable chance to collaborate with and gain insights from top professionals in the Electronic Shelf Label (ESL) sector, while being part of a dedicated and enthusiastic Operations team within a supportive and engaging workplace.
Key Responsibilities
Serve as the primary liaison for providing ESL on-site solutions, including pre-installation assessments, installation strategy, hardware and infrastructure setup, maintenance, and comprehensive after-service management. Lead the on-site operations team in Germany. Procure, establish, and oversee subcontractors for nationwide and European on-site services for our major clients. Oversee all necessary technical apparatus, components, and tools. Ensure that all client inquiries or technical escalations (both internal and external) are addressed professionally, scheduled appropriately, and acted upon promptly. Collaborate closely with our repair facility to enhance the ongoing quality of processes, including repair cycles, quality control, RMA management, and software updates. Manage service inventory and optimize the utilization of stored parts and products. Assist the sales team in estimating service costs based on client specifications. Develop training programs and maintain documentation for service staff, while mentoring the operations team.Required Qualifications
Leadership attributes: enthusiastic, motivating team player, resilient, and dependable. Associate's Degree or relevant experience in Information Technology, Electro-Mechanical Systems, Supply Chain Management, Operations Management, or a related field. Extensive experience in Customer Service, Operations Management, IT Support, IoT, Electrical Engineering, or similar fields, ideally complemented by formal technical training. Strong proficiency in RMA & Repair management software, ERP & CRM systems, and MS Office applications. Understanding of IT infrastructure, embedded hardware, and software systems. Experience in on-site training and customer support, including all aspects of post-sales engineering is advantageous. Ability to work autonomously in a fast-paced environment. Results-oriented and adaptable mindset. Excellent communication skills and capability to collaborate within an international team across various countries and regions. Strong time management, planning, leadership, and organizational skills to ensure efficient workflows among subcontractors. Proficient problem-solving and independent decision-making abilities. Proven ability to accurately utilize various precision measuring tools and interpret complex engineering designs, including wiring diagrams. Willingness to travel frequently to client locations. Proficient in both English and German. Valid driver's license.