Operations Associate, Berlin

Vor 4 Tagen

Berlin, Berlin, Deutschland Lime Vollzeit

About the Role:

Lime is seeking a highly skilled and experienced Operations Associate to join our team in Berlin. As an Operations Associate, you will play a critical role in ensuring the smooth operation of our fleet and warehouse. Your primary responsibility will be to hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying, replacing, and retrieving our shared electric vehicles.

Key Responsibilities:

  • Hire, train, and provide coaching to Mechanics and Fleet Support positions
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles
  • Define new processes and best practices to drive operational excellence within and outside the warehouse
  • Partner cross-functionally on operations projects to identify expansion opportunities
  • Define and monitor KPIs to measure profitability, revenue, and operational performance
  • Provide complaint management and customer incidents investigation support
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues
  • Maintain positive relationships between customers, regulators, city officials, employees, and Lime management
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

  • 3 years of professional work experience; ideally 1+ year of experience within an Operations position
  • Experience leading teams or groups preferred
  • Demonstrated expertise with the Frankfurt region and ability to anticipate operational needs and/or challenges within this area
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset
  • Fluent verbal and written German and English language skills
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
  • Excellent communication and stakeholder management skills
  • Role Location: The person hired for this role must be within the Berlin area of a Lime Warehouse.

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