Customer Service Representative

Vor 3 Tagen

Berlin, Berlin, Deutschland Miles Mobility Vollzeit

About Miles Mobility

Miles Mobility is a leading provider of car-sharing and car subscription services in Germany and Belgium. Our mission is to create a world where mobility is shared, sustainable, and accessible to all.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and efficient manner.

Key Responsibilities

  • Provide exceptional customer service via phone, chat, and email
  • Resolve customer complaints and issues in a timely and professional manner
  • Assist customers with inquiries and provide information on our services and products
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Identify and report customer feedback and suggestions for improvement

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in verbal and written German, Dutch, French, and English
  • Previous experience in customer service or a related field

What We Offer

  • A competitive salary and performance-based bonuses
  • A comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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