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Audi German Customer Service Representative

vor 2 Monaten


Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
About the Role

We are seeking a highly skilled and motivated German speaking customer service representative to join our team at Teleperformance Greece. As an Audi customer service representative, you will be responsible for providing exceptional customer experience and implementing Audi's core values while engaging with customers.

Key Responsibilities
  • Respond to customer inquiries for Audi's innovative infotainment system
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • Turn every customer into a happy customer
  • Exchange ideas and solutions with your colleagues
Requirements
  • Fluency in German
  • Very good communication skills in English
  • Exceptional communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Resourceful, able to multitask
  • Technical background & familiarity with technology
  • Multi-tasking skills
  • Customer care experience will be an advantage
What We Offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity