Aktuelle Jobs im Zusammenhang mit Customer Experience Lead Digital Health - Düsseldorf, Nordrhein-Westfalen - Gerresheimer
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SAP AMS Consultant
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Düsseldorf, Nordrhein-Westfalen, Deutschland 4brands Reply VollzeitJobbeschreibungWir suchen einen SAP AMS Consultant für unseren Bereich Customer Experience in Teilzeit. Als Teil unseres Teams wirst du bei der laufenden Wartung und dem Support von SAP Customer Experience & Integrations-Lösungen für unsere Kunden mit dem Schwerpunkt Consumer Products unterstützen.VerantwortlichkeitenLaufende Wartung und Support von SAP...
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Experience Specialist
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Digital Health Manager
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Digital Health Manager
vor 3 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland Sopra Steria VollzeitAls [Mover & Shaper] gestaltest Du das Gesundheitswesen von morgenAls Digital Health Manager bei Sopra Steria gestaltest Du das Gesundheitswesen von morgen. Du identifizierst neue Kundenbedarfe und realisierst diese in Projekten, um Bürger*innen, Versicherten und Patient*innen hochwertige und smarte Technologie- und Versorgungslösungen zu...
Customer Experience Lead Digital Health
vor 2 Monaten
We are seeking a highly skilled Customer Experience Lead Digital Health to join our team at Gerresheimer. As a key member of our organization, you will play a crucial role in shaping the future of digital health and driving innovation in the healthcare industry.
Key Responsibilities- Strategic Leadership: Provide strategic direction and oversight for multiple projects, ensuring seamless end-to-end user journeys and effective collaboration with cross-functional teams.
- Design Thinking and Agile Implementation: Establish and execute Design Thinking phases, agile implementation, hypothesis formulation and testing, prototyping, and MVP definition to drive digital product development.
- Interdisciplinary Collaboration: Work closely with internal and external stakeholders, including top management, product management, strategy, software engineering, and customers/users to drive digital product development.
- Team Leadership and Development: Build and grow a team of UX researchers and designers, providing coaching and mentorship to ensure high standards of excellence.
- User Research and Innovation: Plan and execute user research projects, including usability tests, interviews, surveys, personas, customer journey mapping, field visits, and process innovation.
- Methodology Development and Scaling: Develop and refine methodologies to scale Design Thinking and agile ways of working at Gerresheimer, driving continuous innovation and improvement.
- User Advocacy: Serve as a user advocate, helping others gain insights into better understanding users, customers, and their needs.
- Education: Master's Degree in User Research-related studies (e.g., human-computer interaction, psychology, social sciences, design, media/communication sciences, business, or a comparable subject).
- Experience: At least 5 years of experience in UX research and/or Design Thinking, with a strong knowledge of qualitative and quantitative UX research methodologies and tools.
- Design Thinking and Agile Expertise: Strong experience and deep know-how in Design Thinking and agile ways of working.
- Strategic Thinking and Communication: Convincing track record of moving from customer insights to MVP, with strong strategic thinking and communication skills.
- Research Methodologies: Extensive skillset to cover the full range of research methods, including qualitative and quantitative research, interviews, surveys, field studies, co-creation, workshops, and more.
- Language Skills: Strong communication skills in English and German.
- Competitive Salary and Benefits: Attractive employer benefits, including a competitive salary package and numerous additional benefits.
- Personal Development Opportunities: Numerous opportunities for personal development and growth within our international working environment.
- Mobile Working and Home Office Options: Flexible working arrangements, including mobile working and home office options.
- Company Health Management: Comprehensive company health management programs.
- Free Drinks and Parking Spaces: On-site amenities, including free drinks and parking spaces.
- Discounts with Cooperation Partners: Exclusive discounts with our cooperation partners.
