Aktuelle Jobs im Zusammenhang mit Department Head - Düsseldorf, Nordrhein-Westfalen - Fendi

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    vor 3 Wochen


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Department Head

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Fendi Vollzeit
Job Description

The Department Manager plays a pivotal role in supporting the Store Director in driving the Store's organization and contributing to the successful execution of departmental activities. This individual is responsible for overseeing merchandising, stock availability, sales, profitability, customer journey, team, and general day-to-day management.

Main Responsibilities
  • Category Sales Management and Business Development
    • Develop a comprehensive understanding of the Department's business and cultivate strategic relationships with relevant stakeholders.
    • Monitor and achieve category department performance using relevant KPIs.
    • Analyze the category business, propose, and implement action plans to improve results.
    • Set category performance targets for the team and individual with the Store Manager.
    • Stay informed about competitors' trading activities and provide feedback to the Store Manager.
  • Client Management
    • Utilize clienteling tools to achieve Department and Store business goals.
    • Deliver exceptional customer service and implement clienteling activities.
    • Manage customer service quality to meet customer expectations.
    • Improve Mystery Shopper Results with action plans.
    • Implement CRM tools and develop loyal customers for specific product categories.
    • Act as a brand category ambassador to educate VIP and new clients.
    • Participate in ad-hoc Clientele projects.
  • Operations and Visual Merchandising
    • Ensure merchandize is properly managed, displayed, stored, and maintained by the team.
    • Maintain inventory accuracy and shrink rates within company standards.
    • Report out-of-stock situations on best sellers to the Stock Planning and Merchandising team.
    • Maintain Visual Merchandising consistent with Company standards.
    • Align visual merchandising and sales performance periodically.
    • Optimize display and proximity storage.
  • Team Management and Development
    • Discuss individual performance with team members and provide coaching.
    • Motivate the team to perform at their highest level to meet individual and store objectives.
    • Organize the team efficiently according to business needs and delegate responsibility.
    • Translate strategic and business goals into concrete actions and objectives.
    • Conduct category training for the team.
    • Execute in-store training routines set by the Store Manager.
    Requirements
    • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.
    • Bachelor's Degree or equivalent is preferred.
    • Fluency in English and German; a third language is considered a plus.
    • High image standards.
    • Strong selling and communication skills.
    • Excellent relationships skills, self-reliant, approachable, and patient.
    • Confidence, organizational skills, professionalism.
    • Client focus with great business acumen.
    • Administration and financial skills.
    • Computer skills and Retail management system knowledge.
    • Goal-oriented approach, multitasking.
    • Strong knowledge and/or interest in the fashion/luxury industry.