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Technical Support Specialist

vor 2 Monaten


Celle, Niedersachsen, Deutschland Tech Mahindra Vollzeit

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with the highest level of service.

Key Responsibilities:

  • Team Leadership: Lead a team of technical support specialists, ensuring they have the necessary skills and knowledge to provide top-notch support to our clients.
  • Incident Management: Respond to and diagnose complex technical incidents, working closely with clients and internal teams to resolve issues efficiently.
  • Service Delivery: Ensure that all technical support services are delivered in accordance with our service level agreements (SLAs) and customer satisfaction targets (CSATs).
  • Process Improvement: Collaborate with the IT service management team to identify areas for process improvement and implement changes to enhance our technical support services.
  • Communication: Communicate effectively with clients, internal stakeholders, and team members to ensure seamless service delivery and resolve any issues that may arise.
  • Technical Expertise: Stay up-to-date with the latest technologies and trends, ensuring that our technical support services are aligned with industry best practices.

Requirements:

  • Technical Skills: Expertise in Windows platform 10 and 11 OS, with a good understanding of Bitlocker.
  • Language Skills: Proficiency in German language is mandatory.
  • Experience: Minimum 10 years of experience in technical support, with a proven track record of delivering exceptional service to clients.
  • Education: Bachelor's degree in Computer Science or a related field.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities to grow and develop your career within Tech Mahindra.
  • Collaborative Environment: A collaborative and dynamic work environment that encourages innovation and teamwork.